News

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  Noble Systems wins Freedom Finance contract

  September 4, 2015 • News • 1971

  Unified contact centre technology specialist Noble Systems has announced that Freedom Finance has opted for the Noble Enterprise...

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  Housing provider migrates to the cloud

  August 28, 2015 • News • 1548

  Housing specialist outsourcer Mears 24/7 has announced the centralisation of its telecoms structure using a private cloud...

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  Travis Perkins creates virtual contact centre in the cloud to transform service operations

  August 20, 2015 • News • 2151

  Travis Perkins, one of the UK and Ireland’s leading builders’ merchant and home improvement retailers, has enhanced customer...

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  Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia

  August 20, 2015 • News • 1899

  Real-time insight, automatic routing and call logging streamline end-to-end customer service NewVoiceMedia, a global provider of...

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  Economic recovery not reflected in pay packets

  August 14, 2015 • News • 2053

  Organisations still aren’t positioning employee pay competitively at the top of the market, despite improved economic...

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  Go digital or die…

  August 14, 2015 • News • 1963

  …seems to be the message from the 2015 Dimension Data Global Contact Centre Benchmarking Report. It reveals that, within...

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  Smartphone is most popular Internet device

  August 14, 2015 • News • 1800

  Telecoms regulator Ofcom has released a report which reveals that smartphones are now responsible for a third of internet access,...

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  Outsourcer deploys Britannic cloud solution

  August 4, 2015 • News • 1802

  A specialist contact centre in the housing maintenance market, Mears 24/7 has centralised its telecommunications with an...

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  CX Company supports online self-service for Germany’s TARGOBANK

  August 4, 2015 • News • 1723

  TARGOBANK, a leading consumer finance provider with over 4 million customers, has become the first bank in Germany to use CX...

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  NewVoiceMedia latest release to help boost sales performance

  August 4, 2015 • News • 1490

  NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow...