News

• 

  Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia

  August 20, 2015 • News • 1827

  Real-time insight, automatic routing and call logging streamline end-to-end customer service NewVoiceMedia, a global provider of...

• 

  Economic recovery not reflected in pay packets

  August 14, 2015 • News • 1970

  Organisations still aren’t positioning employee pay competitively at the top of the market, despite improved economic...

• 

  Go digital or die…

  August 14, 2015 • News • 1887

  …seems to be the message from the 2015 Dimension Data Global Contact Centre Benchmarking Report. It reveals that, within...

• 

  Smartphone is most popular Internet device

  August 14, 2015 • News • 1723

  Telecoms regulator Ofcom has released a report which reveals that smartphones are now responsible for a third of internet access,...

• 

  Outsourcer deploys Britannic cloud solution

  August 4, 2015 • News • 1712

  A specialist contact centre in the housing maintenance market, Mears 24/7 has centralised its telecommunications with an...

• 

  CX Company supports online self-service for Germany’s TARGOBANK

  August 4, 2015 • News • 1653

  TARGOBANK, a leading consumer finance provider with over 4 million customers, has become the first bank in Germany to use CX...

• 

  NewVoiceMedia latest release to help boost sales performance

  August 4, 2015 • News • 1433

  NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow...

• Intelecom UK doubles license revenue in last 12 months

  August 4, 2015 • News • 1526

  Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, today announced a 122% increase in license...

• SBL partners with Sinclair Voicenet

  August 4, 2015 • News • 1652

  Software Box Limited (SBL), one of the UK’s leading providers of information security solutions to the public and private...

• Aster Healthcare opts for Dreambox contact centre powered by Vocalcom contact centre software

  August 4, 2015 • News • 1771

  Aster DM Healthcare, a leading UAE medical institution, has selected Vocalcom cloud partner Dreambox to deliver a unified contact...