Articles

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  April 21, 2020 • 309

  Keeping customers engaged with In-app messaging

  In this piece, Julien Rio, Director of Marketing at RingCentral Engage Digital, talks through five ways in-app messaging offers superior engagement for customers and streamlines internal processes. More and more companies are adding instant messaging as a channel for customer service, with popular platforms such as Facebook Messenger and WhatsApp...

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Blog

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  February 17, 2020 • 648

  How to motivate call centre teams with instant reward

  “Instant reward schemes in call centres can make the difference between motivation and disengagement for your employees and your customers” says Lee O’Connor, Operations Director at Edenred. Call centre and telephone-based workers are the “hidden heroes” of the UK economy. In every business, it is their performance on the front line as...

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  February 17, 2020 • Blog • 613

  Why AI is the Future of Cloud Contact Centre Technology

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  December 17, 2019 • Blog • 1280

  2020: Simple and smart, your best year ever for WFM

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