ResQ, the leading outsourced contact centre specialist, has announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected as one of only 18 companies to be awarded a place on the framework.
This latest recognition supports the bold steps that the company has taken in aligning its capabilities with the needs of Central Government departments and their agencies, non-departmental public bodies, and devolved administrations.
Yet, this is just the tip of the iceberg. NHS bodies, local authorities, police, charities, voluntary and private sector companies will use the CCS Framework to ensure that they collaborate with only the very best. Adding to ResQ’s existing success within the public sector, this accomplishment is set to turbocharge ResQ’s growth ambitions.
“We’ve enjoyed tremendous growth within the last year and this latest accomplishment signals the start of another exciting chapter for our fast-paced business,” adds Matt Marshall, Chief Commercial Officer at ResQ.
“As we move from strength to strength, we plan to use our thriving client relationships, ever-growing digital capabilities and strong team spirit to inspire further success.”
Those digital capabilities, which Matt alludes to, include the capacity to offer omnichannel customer experiences, through the latest in cloud technology.
With the UK Government embracing a digital-first strategy, ResQ’s ability to serve customers across multiple channels – through one, unified solution – is a key differentiator. It allows public sector organisations to stay in tune with the people they serve. However, the company’s technological advances extend well beyond omnichannel. ResQ also has the capability to deliver automation and AI-powered tools to simplify the customer and employee experience.
Ahead of its time, the contact centre outsourcer has received rave reviews for its dedication to career development and employee experience, having recently received the coveted 3 Star accreditation from Best Companies. Such an accolade underlines a commitment to employee engagement, which – alongside its technological firepower – sets ResQ apart from the many other companies that applied for a place on the CCS Framework.
Split into two, ResQ will be housed within the first “Lot” of the framework. Companies within Lot One come highly recommended in the provision of many contact centre services including: service delivery; people; transformational consultancy; facilities and technology.
With a reputation for doing just that, the contact centre outsourcer is prospering. Last month, we saw ResQ open up a new, third site in Hull, highlighting how the company continues to flourish. Having now secured their place on the CCS Framework for 48 months, it’s safe to say that the future is looking very bright indeed.
Passionate about helping organisations grow and nurture their customer base, ResQ is a partner of choice for many market leading brands including Vodafone, British Gas, BT and Uswitch, handling over 7 million customer interactions every year. An outsourced contact centre specialist with UK sites in Hull and Seaham, the ResQ team is committed to delivering a world-class customer experience through engaged people who live and breathe the customers’ brand, supercharged with the most advanced technologies that keeps them ahead of the competition.