Articles

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  January 15, 2021 • 1584

  Are people the new disruptors in customer experience?

  Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he said, never listen in the first place. Strange though it seems to take advice from a novelist in the context of the customer journey, there is much to be said about the human capacity to empathise. And empathy [&hellip...

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  July 21, 2020 • Articles • 2476

  Sovran AI: We’re the human voice in the voicebot space

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  April 21, 2020 • Articles • 3341

  Keeping customers engaged with In-app messaging

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  April 6, 2020 • Articles • 1092

  How COVID 19 is driving contact centre innovation

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  November 18, 2019 • Articles • 1806

  Implementing the right chatbot – expert tips for a successful chatbot project

Blog

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  July 1, 2021 • 241

  Why payment data in the Cloud means risk and complexity

  Major changes over the last few months have led to a dramatic change in strategies. Adopting permanent hybrid working models for employees has left organisations questioning the need to maintain premised hardware and infrastructure. As a result, they’re looking to downsize their footprint in this area and move everything into the Cloud. The...

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  May 19, 2021 • Blog • 505

  Why the digital transformation roadmap has changed for UK Utilities

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  March 17, 2021 • Blog • 949

  Why CX is now business-critical for insurers

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