About Contact Centre Monthly

 

Contact Centre Monthly is the online magazine for the UK Contact Centre Forum. Comprising six regional user groups, the UKCCF aims to provide a platform for call centre and customer service professionals to meet and share ideas at a local level. Monthly Executive Club meetings also present the latest customer contact thinking and strategy – and in just a few years, the forum has come to be respected as a valuable resource for members.

As part of its commitment to providing the latest information and advice, UKCCF has launched Contact Centre Monthly as an online resource for the customer service community. The website will feature all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.

Meet the team

Trevor Butterworth

Founder

Trevor Butterworth founded the South East Contact Centre Forum in 2009 as a regional operations user group and he has since launched five more regional forums covering London, the Midlands, Northern Ireland, the South East, Yorkshire and the East of England. He previously worked for 11 years as managing director in an outsourced contact centre company, but loves the variety and challenge of running such a dynamic and vibrant community user group.

 

Chantelle Newton

Editor

Chantelle Newton has worked within the contact centre industry for 10 years. Having worked in financial, retail, insurance and public sector, after becoming a mum in 2009, the opportunity to be involved in UKCCF arose. Taking on the role with UKCCF was a new chapter in Chantelle’s life, one that she is glad she chose and continues to enjoy.

 

 

Contribute

 

Make your mark on Contact Centre Monthly! We want this website to serve the needs of the call centre and customer service community, and we need your help! Please tell us what you would like to see featured on the site – or better yet, send us your own comments, advice, articles and photos.

These are the ways you can contribute:

News

Keeping you up to date with all the latest news from around the contact centre industry.

 

Event Reviews

Keeping you up to date with all the latest news from around the contact centre industry.

 

Tips and Advice

In this, the busiest and most dynamic area of the site, readers will hear from industry experts, trainers, analysts and pundits on how to improve performance on every aspect and at all levels, from individual career development right through to enterprise-wide strategic thinking. A detailed calendar of upcoming articles is available on request. Word limit: 800 words

In exchange for your contribution, you will receive an author profile, comprising of a 100-word bio/company description, a photo, and contact details.

The Science Bit

The inner workings of contact centres can be very confusing, especially given the huge amount of technology designed to increase efficiency and boost performance. This no-nonsense guide to the technical aspects of call centre life aims to help increase knowledge and help readers navigate the world of call centre tech.

In exchange for your contribution, you will receive an author profile, comprising of a 100-word bio/company description, a photo, and contact details.

Incentive and Advice

Keeping staff motivated and working as a team is a daily challenge for managers and team leaders – but finding the right motivational tools and incentives can make all the difference. This guide will provide all the inspiration you need to make your next incentives programme a roaring success.

Center Stage

This is the area of the site where we highlight the high achievers within the contact centre community, with the aim of showcasing talent (and allowing readers to learn from the best). There are two types of profile: Call centre profiles which detail the achievements of teams and entire operations and how they are improving performance. Superstar profiles which highlight individuals within teams and what they are doing on a daily basis to make things better for customers.

Center Stage

This is the area of the site where we highlight the high achievers within the contact centre community, with the aim of showcasing talent (and allowing readers to learn from the best). There are two types of profile: Call centre profiles which detail the achievements of teams and entire operations and how they are improving performance. Superstar profiles which highlight individuals within teams and what they are doing on a daily basis to make things better for customers.

ADVERTISE ON CONTACT CENTRE MONTHLY

Website sponsorship

Make a splash with our premium advertising package… Banner advert on website masthead Two fixed adverts on pages of your choice One piece of editorial per week of sponsorship (subject to editorial approval) One additional piece of multi-media content, e.g. video (subject to editor’s approval) One advert on the Contact Centre Monthly newsletter

Cost: £1,300 per month

Home page advertising

Naturally the page with the most traffic, our readers are sure to see your advert on the homepage. All homepage advertising positions come with: One piece of editorial per week of sponsorship (subject to editorial approval) One advert on the Contact Centre Monthly newsletter

Positions are as follows:

125 x 150 space
(top position) = £300 per month
(lower position) = £200 per month

450 x 150 space = £275 per month

450 x 300 space
(suitable for video content) = £350 per month

Secondary page advertising

Other pages on the site have two positions only: 125 x 150 space (top position) = £200 per month 125 x 150 space (lower position) = £100 per month

Job adverts

Individual adverts = £50 each per month 10 or more adverts = £35 each per month