CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
Charlie Blakemore (second from left) with members of the Intercity team. An independent managed services…
LONDON – Enterprise and public sector organisations across the UK can now access secure, high-availability…
ATLANTA (February 2026) – Moneypenny has reached a major milestone, having now handled more than 180…
Survey of EMEA enterprise IT and telecom leaders finds security, trust and adaptability now outweigh…
National Contact Centre Day recognises the crucial role contact centres play in the UK economy,…
Contact centres, sometimes called ‘call centres’, have evolved significantly since the early days of people answering…
Is there a difference? Do you agree with my thoughts below? Feel free to contact…
Customer churn rarely arrives with a warning. It doesn’t explode; it seeps. A delayed response…
The old playbook for customer vulnerability is officially obsolete. For years, businesses have treated vulnerability…
We are delighted to announce that we are launching a NEW Trilogy of Debates for…
Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment Talkdesk®, Inc. today introduced Customer…
By Jen Tait. Founder. Rise Learning Group. It’s been a tough year for contact centres…
Headset and speakerphone manufacturer, EPOS, has reinforced its market-leading status by achieving ISO/IEC 27001 certification,…
Why You’re Overpaying and How to Stop If you’ve ever worked inside a fintech company or even…
Since the acquisition of Gradwell Communications in July, Onecom has undertaken a full evaluation of…
Just a few years ago, “artificial intelligence” sounded like something out of a sci-fi movie—an…
London, UK, 4th November 2025 – Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the…
GoTo Connect for Education provides centralised communication and admin capabilities to keep schools, universities & multi-academy trusts securely…
Are Auto Windscreens the “best Contact Centre” when it comes to fund Raising and Charitable…
A big thank you to Millie who suggested the RSPCA as the charity to donate…