CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Nectar collects, correlates and surfaces your organisation’s most important customer, agent and user experience data to give you the actionable insights and information you need to:
- – Strengthen your brand and improve customer satisfaction through high quality and predictable customer communications experiences.
- – Reduce costs and increase efficiency by delivering customer and internal communications experiences that maximise agent and user productivity.
- – Drive enterprise innovation by delivering data-driven insights on customer communications experiences and internal collaboration.
Get the definitive analyst study of how artificial intelligence and machine learning can be used…
Introducing Y Meadows integration system, the AI plugin for ticketing systems to complement customer service and improve staff efficiency.
Employing anyone is an expensive and time-consuming activity but employing someone who cannot do the job is a costly mistake to make. The good news is that there is a way to minimise the risk.
