Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.

Introducing this month’s sponsor

Daktela has many years of experience developing and providing Contact Centre Solutions.

We provide an “All-in-One solution” enabling you to have all your communication with customers in one, easy to read screen.

We support directly within our own solution all the communication channels you may need in one application – Phone, Email, Help Desk, CRM, SMS, Web Chat, Chat Bot and Social Networks.

Realtime reporting and statistics
As standard we provide unified reporting across all communication channels with a range of frequently used reports made available, along with an Instant Query maker allowing you to find the information that’s important to you.

Open platform with API
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.

Customer’s communication history
Daktela automatically records all communication, across all channels, with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.

Cloud and dedicated solution
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.

Technical support
High availability and reliability of the service is our priority number one. Technical support is available 24×7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.

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Jubilee celebrations at our Contact Centres!