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Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
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Introducing Y Meadows integration system, the AI plugin for ticketing systems to complement customer service and improve staff efficiency.
Employing anyone is an expensive and time-consuming activity but employing someone who cannot do the job is a costly mistake to make. The good news is that there is a way to minimise the risk.