Articles

• 

  January 15, 2021 • 1188

  Are people the new disruptors in customer experience?

  Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he said, never listen in the first place. Strange though it seems to take advice from a novelist in the context of the customer journey, there is much to be said about the human capacity to empathise. And empathy [&hellip...

  Articles Read More

Blog

• 

  March 17, 2021 • 582

  Why CX is now business-critical for insurers

  What are the CX priorities for insurers – as the sector emerges from a period of dramatic change and searches for better ways of operating? Leading brands are rethinking their digital strategies quickly, deploying tools and tactics that give them the edge. What’s changed exactly? The insurance industry faced massive disruption in 2020 as...

  Blog Read More

• 

  October 9, 2020 • Blog • 2006

  The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact?

• 

  June 23, 2020 • Blog • 2885

  The future of the contact centre post Covid-19

Latest Tweets