CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY

 

Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.

Introducing this month’s sponsor

Nectar collects, correlates and surfaces your organisation’s most important customer, agent and user experience data to give you the actionable insights and information you need to:

  • – Strengthen your brand and improve customer satisfaction through high quality and predictable customer communications experiences.
  • – Reduce costs and increase efficiency by delivering customer and internal communications experiences that maximise agent and user productivity.
  • – Drive enterprise innovation by delivering data-driven insights on customer communications experiences and internal collaboration.