London, November 2021 – Digital Transformation Consultant Chaucer is delighted to announce its strategic partnership with human voice-powered automation (VPA) experts Sovran AI.
The partnership combines Chaucer’s leading data-driven, human-centric AI expertise with Sovran’s world-class next-gen virtual agent technology to optimise customer experience (CX) and boost employee performance in previously uncharted territories.
Elodie de Fontenay, Data & AI Insight Partner at Chaucer, a Bip Group company said: “Working with Sovran marks an exciting step for Chaucer and is a natural fit for our clients’ businesses.
It will allow us to develop unique propositions across new scenarios from protecting data and scaling up after a data breach, to training talent and of course engaging with customers in a timely and consistent manner. Together with Sovran we are boosting employee performance and optimising customer experience, it’s a win-win scenario for all.”
Clive Elleforde, CRO of Sovran said: “We are delighted about partnering with Chaucer at a time when we see a continual demand for voice-centric omnichannel solutions for the enterprise.
“For a long time, the industry was led to believe that implementing an augmentation of capabilities through virtual agent technology is something that would require years and £Millions in investment. We know that with Sovran, that is not the case and Chaucer is aligned with our vision of unlocking value with both customers and employees.”
The partnership between Chaucer and Sovran combines human-centric digital transformation and real-world voice-bot technologies to transform and improve customer experience, maximise employee buy-in, simplify adoption training, and accelerate cultural change.
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