Parent company of Europa Contact Centre Europa Worldwide Group is on track to achieve record turnover and profits in 2021, with 2022 forecast to be even more successful.
Europa’s growth predications follow a hugely productive year, despite the ongoing and unprecedented challenges arising from the global pandemic and Brexit.
Ashford based Europa Contact Centre provides a seamless service via multi-channel response handling and already support clients across numerous sectors including entertainment, membership operators, charities, higher and further education as well as professional services. It has seen a growth in demand from organisations trying to provide a seamless customers service through the Covid period.
Europa’s Board is expecting to achieve a record turnover of £260 million this year, against £210m in 2020, increasing to £300 million next year. Profits are expected to be £10m in 2021, an increase of £6.4m over 2020 levels which were depressed by the global pandemic and related lockdowns.
Rob Jones, Finance Director at Europa Worldwide Group, said: “Whilst our results for 2020 were below our expectations set at the start of the year, we are extremely proud of the way our teams tackled the severe double scenarios of the Covid-19 pandemic and Brexit.”
“As a result of the work we put in during 2020, notably our preparations for Brexit and the return to more normal “post-Covid” conditions, we are delighted with the performance in 2021 and the record levels of both turnover and profit that will be achieved.”
“This all demonstrates that Europa is a commercially resilient and forward-thinking firm that can adapt quickly to unforeseen situations and changing market needs.”
Europa Worldwide Group has six divisions – Europa Road, Europa Air & Sea, Europa Showfreight, Europa Warehouse, Europa Contact Centre and Continental Cargo Carriers and has featured in The Sunday Times Top Track 250 for three years running and in The Sunday Times Profit Track 100 Covid-19 edition. It employs more than 1,100 staff at 15 UK sites, as well as in Hong Kong, France and Belgium.
Brexit has been a major consideration for Europa and it has remained dedicated to finding solutions for its customers.
Andrew Baxter, Chief Executive Officer (CEO) at Europa Worldwide Group, said: “Despite various worldwide restrictions Europa continues to trade profitably in the face of economic uncertainty and is on track.
“Our approach has always been to focus on offering the best solutions to meet our customers’ needs, fortitude and dedication in adversity, maintaining the highest levels of service. I am incredibly proud of our staff and look forward to collaborating with them as we get our growth plans on track and strive to hit our ambitious £400m turnover target.”
“The past 18 months has certainly been challenging for the company, particularly due to the pandemic, but our teams have already bounced back strongly”
The company operated all services as normal throughout the pandemic, with staff working remotely where possible.
Europa was recently featured in The Sunday Times Top Track 250 for the third time and employs over 1100 across the UK and Hong Kong.