Uncategorized

• Customer Success Manager

  August 1, 2016 • Uncategorized • 954

  (Spanish Speaking) (917520)  Maidenhead £35-40,000 A leading software business who have experienced substantial year-on-year...

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  65 per cent of contact centre employees who homework have a better work-life-balance says new survey

  July 11, 2016 • News, Uncategorized • 1880

  Wokingham, UK, 11th July 2016. More and more UK contact centres are turning to homeworking as they discover the huge financial...

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  Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud Platform

  April 6, 2016 • News, Uncategorized • 452

  Ultracomms, Europe’s first cloud contact centre services provider, today announced that it has been certified as compliant with...

• Teleopti WFM – Beyond the Silo in contact centres

  March 10, 2016 • Jargon Buster, The Science Bit, Uncategorized • 557

  Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends...

• 2016 Contact Centre Homeworking Survey

  January 4, 2016 • Uncategorized • 532

  Supported by:         The UKCCF’s 2016 Contact Centre Homeworking Survey is the largest ever research...

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  10 Steps to Compliance in Contact Centre Homeworking Operations

  December 11, 2015 • Top Tips, Uncategorized • 1222

  Can contact centre homeworking operations be compliant with FCA, PCI DSS, Ofcom and other industry regulations?  Of course they...

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  10 Myths about Contact Centre Homeworking

  December 11, 2015 • Top Tips, Uncategorized • 4801

  Heard about the benefits of contact centre homeworking but worried that it’s not going to work for your business?  Here are...

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  Sentiment predicts closer integration between marketing and customer service, web chat and smart data will top the social customer care agenda in 2016

  December 9, 2015 • Top Tips, Uncategorized • 770

  By:       Social media never stands still. It is constantly evolving to keep pace with changing user demands. And,...

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  Webinar: Integrating social into the omni-channel experience

  December 2, 2015 • Uncategorized • 678

  Customer demand for a seamless omni-channel experience is growing, and many businesses are struggling to balance the need to...

• FREE White Paper: The pre-agent caller experience and its affects on customer behaviour

  December 2, 2015 • Uncategorized • 779

    This white paper is the result of our first academic study of customer satisfaction, frustration, and behaviour following...