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August 1, 2016 •
Uncategorized •
1302
(Spanish Speaking) (917520) Maidenhead £35-40,000 A leading software business who have experienced substantial year-on-year...
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July 11, 2016 •
News, Uncategorized •
2379
Wokingham, UK, 11th July 2016. More and more UK contact centres are turning to homeworking as they discover the huge financial...
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April 6, 2016 •
News, Uncategorized •
945
Ultracomms, Europe’s first cloud contact centre services provider, today announced that it has been certified as compliant with...
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March 10, 2016 •
Jargon Buster, The Science Bit, Uncategorized •
1044
Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends...
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January 4, 2016 •
Uncategorized •
993
Supported by: The UKCCF’s 2016 Contact Centre Homeworking Survey is the largest ever research...
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December 11, 2015 •
Top Tips, Uncategorized •
1940
Can contact centre homeworking operations be compliant with FCA, PCI DSS, Ofcom and other industry regulations? Of course they...
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December 11, 2015 •
Top Tips, Uncategorized •
10643
Heard about the benefits of contact centre homeworking but worried that it’s not going to work for your business? Here are...
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December 9, 2015 •
Top Tips, Uncategorized •
1231
By: Social media never stands still. It is constantly evolving to keep pace with changing user demands. And,...
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December 2, 2015 •
Uncategorized •
1123
Customer demand for a seamless omni-channel experience is growing, and many businesses are struggling to balance the need to...
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December 2, 2015 •
Uncategorized •
1441
This white paper is the result of our first academic study of customer satisfaction, frustration, and behaviour following...
