The challenge: does this sound familiar?
Your call centre has received 100’s of inbound emails and tickets overnight that need to be resolved. Hundreds more emails and tickets are being received and the backlog is growing….
Agents are under pressure as long queues develop which is affecting morale which in turn increases staff turnover.
Customers are becoming irritated by the waiting time and the time it takes to resolve issues.
Management want agents to speak more to customers which they can’t do because they are answering emails and messages.
Meet Y Meadows whose goal is to enhance ticketing systems with machine learning and AI to RESOLVE, ENRICH, and DIRECT customer messages.
The RESOLVE component utilises robotic automation to completely resolve customer tickets and emails from end to end within your ticketing system.
ENRICH pulls relevant data from different systems to reduce time spent on investigating how to properly answer customer tickets that range from simple to complex.
And, DIRECT is designed to assign customer tickets to the correct team within your ticketing system or move emails to the right mailbox.
With these components, Y Meadows is able to help your businesses supercharge their customer experience and provide the highest level of support.
Rather than having to purchase new technologies, Y Meadows seamlessly integrates into your existing systems, within a few weeks, so that your business can complement the technologies you’ve already invested in. Furthermore, Y Meadows pricing model is based on usage, i.e. messages and emails processed successfully. There is no licence fee.
By utilising the latest Artificial Intelligence technologies, Y Meadows allows companies to automate a much broader range of problems from simple to complex. Y Meadows uniquely leverages natural language processing (NLP) that is built specifically for customer service and is designed to fit a wide variety of individual business needs.
The above benefits means that Y Meadows will deliver that competitive edge over the competition as your agents will be able to deliver a brilliant customer experience
For further information or a demonstration please contact: