News

• 

  Over half British workers now work from home

  September 11, 2015 • News • 2232

  A survey by audio company Plantronics has revealed around half of the British workforce now do some elements of their job away...

• 

  NewVoiceMedia recognised by Sunday Times

  September 11, 2015 • News • 1673

  Cloud tech provider NewVoiceMedia has been recognised in the Sunday Times Hiscox Tech Track 100, reflecting its rapid...

• 

  KLM airline offers more intelligent answers online

  September 11, 2015 • News • 1682

  Travellers searching the website of Dutch national airline KLM will find it easier than ever before to find the information they...

• 

  New headset from Plantronics

  September 11, 2015 • News • 1836

  Plantronics claims that its new Voyager Focus UC makes it easy to stay focused and to hear and be heard in open, collaborative...

• 

  Government strike proposals “outdated” say CIPD

  September 11, 2015 • News • 1683

  The Government’s proposals on strike laws are an outdated response to industrial relations issues currently facing UK employers...

• 

  Ember establishes training division

  September 11, 2015 • News • 1780

  Customer management consultancy Ember Services has established a new training division to help clients build strong people skills...

• 

  250 call centre jobs created in Northern Ireland

  September 11, 2015 • News • 1917

  Enterprise, Trade and Investment Minister Jonathan Bell has announced that contact centre outsourcer Intelling Ltd plans to...

• 

  Noble Systems wins Freedom Finance contract

  September 4, 2015 • News • 1946

  Unified contact centre technology specialist Noble Systems has announced that Freedom Finance has opted for the Noble Enterprise...

• 

  Housing provider migrates to the cloud

  August 28, 2015 • News • 1513

  Housing specialist outsourcer Mears 24/7 has announced the centralisation of its telecoms structure using a private cloud...

• 

  Travis Perkins creates virtual contact centre in the cloud to transform service operations

  August 20, 2015 • News • 2101

  Travis Perkins, one of the UK and Ireland’s leading builders’ merchant and home improvement retailers, has enhanced customer...