Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Wednesday, July 9
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • News
      • Industry Appointments
    • Events
      • What’s On
      • Event reviews
    • Career Opportunities
    • Technology Corner
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution.
    News

    Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution.

    06/05/20221 Min Read
    Share
    Facebook Twitter LinkedIn

    SVL is delighted to announce that they will be providing a new workforce management (WFM) solution for Glasgow-based business process outsourcer go-centric.

    In a step change from their previous solution, go-centric are moving to a true enterprise-grade WFM suite to keep pace with the company’s development.

    go-centric have chosen to work with the WFM practice at SVL to install the very latest in WFM technology and bring its benefits to their staff and clients.

    Kelly Arrol, Chief Operating Officer at go-centric, said: “We are pleased to be working with SVL and look forward to seeing the huge benefits our new WFM solution will bring to our planning process and staff engagement. 

    “Our fresh, energetic approach means that we are constantly seeking new ways to deliver better, customer-centric service to our growing list of clients and customers, and this will ultimately help us to excel in that.”

    Anne Holmes, SVL’s Account Director, said: “We couldn’t be more delighted to work with go-centric.

    “We’ve watched their business go from strength-to-strength and by bringing the enterprise-level functionality of NICE WFM, we can help them move onto a new level of digital transformation.”

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleLemon Contact Centre has reached the finals of an awards programme that recognises and honours companies improving their operations through the adoption of the latest technology and innovation.
    Next Article Jabra research reveals technology increases employee inclusion in hybrid work

    Related Posts

    UKCCF CX Webinar

    07/07/20252 Mins Read
    Read More

    UK-CCF at NiCE Interactions 2025

    03/07/20252 Mins Read
    Read More

    CS Infocomm Expands Global Footprint with Strategic Entry into the UK Market 

    30/06/20253 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    07/07/2025

    UKCCF CX Webinar

    2 Mins Read
    09/06/2025

    FREE Webinar Series: Cyber Security in Contact Centres

    2 Mins Read
    28/05/2025

    Step into a smarter, more connected future.

    2 Mins Read
    About
    About

    Contact Centre Monthly™
    Chantelle Newton – Editor
    news@contactcentremonthly.co.uk
    07540 227 288

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    07/07/2025

    UKCCF CX Webinar

    2 Mins Read
    03/07/2025

    UK-CCF at NiCE Interactions 2025

    2 Mins Read
    30/06/2025

    CS Infocomm Expands Global Footprint with Strategic Entry into the UK Market 

    3 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2021 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.