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May 9, 2017 •
Blog •
3236
According to recent TUC figures, the number of people in the UK working from home has escalated to upwards of 4m over the past...
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April 13, 2017 •
Blog •
1183
By Anita Matthews, Marketing Manager, Sentiment Good customer care shouldn’t just happen when a customer has a complaint. It...
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March 20, 2017 •
Blog •
2785
Brands engaging in social customer service can win on many fronts: lower cost to serve, improved satisfaction and increased...
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February 8, 2017 •
Blog •
1169
The decision as to whether a man or a woman should be used to front a particular brand might seem quite inconsequential to some,...
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February 7, 2017 •
Blog •
2119
Social media is quickly becoming the channel of choice for consumers who want fast and efficient customer service. It’s not...
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February 7, 2017 •
Blog •
1222
According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits...
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January 27, 2017 •
Blog •
1145
In the new year many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on...
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January 27, 2017 •
Blog •
1554
By Anita Matthews, 25th January 2017 Customers increasingly expect brands to communicate with them in the moment if they have a...
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January 16, 2017 •
Blog •
1141
The social media business landscape changes faster than practically any other. New social media channels, new audience segments,...
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January 16, 2017 •
Articles, Blog •
1309
“We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not...
