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January 13, 2017 •
Blog •
669
Whether you are just starting out on the social customer care road or already have an established social presence, it’s...
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January 13, 2017 •
Blog •
759
Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital...
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December 7, 2016 •
Blog •
714
by Dionne Lackey Let’s look at this through the prism of Black Friday, which has changed holiday trading patterns in...
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December 7, 2016 •
Blog •
1647
by Dionne Lackey Omni-channel may seem like one of the most over used phrases when we talk about customer service these days, but...
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December 6, 2016 •
Blog •
1671
By Anita Matthews, Nov 28, 2016 11:00:00 AM Customers didn’t tell brands they wanted to use social platforms for service –...
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December 6, 2016 •
Blog •
1177
This week I moved house. It’s been the normal frantic, last minute packing of boxes. A well-known time of stress and angst. And...
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December 6, 2016 •
Blog •
1083
I have never met a manager in any industry or position who does not proudly commit to tracking the root cause of every expression...
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September 15, 2016 •
Blog, News •
810
Artificial Intelligence (A.I.) is the most important thing on the planet right now. The potential of A.I. for both positive and...
