Blog

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  The most popular social media strategies of 2017

  January 16, 2017 • Blog • 906

  The social media business landscape changes faster than practically any other. New social media channels, new audience segments,...

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  Online retailer sees major growth and global success with Cloud Contact Centre platform

  January 16, 2017 • Articles, Blog • 903

  “We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not...

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  How to succeed in customer service on Twitter

  January 13, 2017 • Blog • 712

  Whether you are just starting out on the social customer care road or already have an established social presence, it’s...

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  Is Your Digital Customer Service Just Skin Deep?

  January 13, 2017 • Blog • 811

  Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital...

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  Improving social customer engagement during the holiday season

  December 7, 2016 • Blog • 755

  by Dionne Lackey   Let’s look at this through the prism of Black Friday, which has changed holiday trading patterns in...

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  Twitter customer service – what’s it worth?

  December 7, 2016 • Blog • 1700

  by Dionne Lackey Omni-channel may seem like one of the most over used phrases when we talk about customer service these days, but...

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  How brands can get quicker on social media response times

  December 6, 2016 • Blog • 1769

  By Anita Matthews, Nov 28, 2016 11:00:00 AM Customers didn’t tell brands they wanted to use social platforms for service –...

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  Moving through the change curve

  December 6, 2016 • Blog • 1220

  This week I moved house. It’s been the normal frantic, last minute packing of boxes. A well-known time of stress and angst. And...

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  A holistic way to tackling customer complaints

  December 6, 2016 • Blog • 1127

  I have never met a manager in any industry or position who does not proudly commit to tracking the root cause of every expression...

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  Ahead of his keynote session at Customer Contact Expo, Dave Coplin, Chief Envisioning Officer at Microsoft discusses how our lives are about to collide with Artificial Intelligence.

  September 15, 2016 • Blog, News • 846

  Artificial Intelligence (A.I.) is the most important thing on the planet right now. The potential of A.I. for both positive and...