Blog

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  7 common social customer service pain points and how to resolve them

  February 7, 2017 • Blog • 1086

  Social media is quickly becoming the channel of choice for consumers who want fast and efficient customer service. It’s not...

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  The future of work is here

  February 7, 2017 • Blog • 376

  According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits...

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  Achieving Cost Reduction Through Channel Shift

  January 27, 2017 • Blog • 419

  In the new year many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on...

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  How to choose the right social messaging app for customer service

  January 27, 2017 • Blog • 446

  By Anita Matthews, 25th January 2017  Customers increasingly expect brands to communicate with them in the moment if they have a...

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  The most popular social media strategies of 2017

  January 16, 2017 • Blog • 498

  The social media business landscape changes faster than practically any other. New social media channels, new audience segments,...

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  Online retailer sees major growth and global success with Cloud Contact Centre platform

  January 16, 2017 • Articles, Blog • 465

  “We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not...

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  How to succeed in customer service on Twitter

  January 13, 2017 • Blog • 417

  Whether you are just starting out on the social customer care road or already have an established social presence, it’s...

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  Is Your Digital Customer Service Just Skin Deep?

  January 13, 2017 • Blog • 411

  Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital...

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  Improving social customer engagement during the holiday season

  December 7, 2016 • Blog • 382

  by Dionne Lackey   Let’s look at this through the prism of Black Friday, which has changed holiday trading patterns in...

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  Twitter customer service – what’s it worth?

  December 7, 2016 • Blog • 1370

  by Dionne Lackey Omni-channel may seem like one of the most over used phrases when we talk about customer service these days, but...