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February 1, 2019 •
Blog •
581
The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they are here to steal contact...
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January 28, 2019 •
Blog •
567
Does anyone really believe queue messages which repeat ‘your call is important to us…’? We have all heard it, in between...
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November 13, 2018 •
Blog •
801
There is a good reason why self-service is popular with businesses; this is cost. Live agents are often the most costly...
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November 13, 2018 •
Blog •
885
We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can...
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November 13, 2018 •
Blog •
724
In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient,...
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September 4, 2018 •
Blog •
801
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met...
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August 16, 2018 •
Blog •
2530
Geoff Land of Infinity CCS looks at how creating more touchpoints with customers can help intermediaries in the energy sector to...
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July 11, 2018 •
Blog •
939
When properly utilized, few contact center software platforms can outperform Workforce Management in terms of ROI whilst...
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July 10, 2018 •
Blog •
765
We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand,...
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June 6, 2018 •
Blog, News •
691
As new technologies and changing compliance requirements transform customer interactions, a blended approach to customer service...