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October 16, 2017 •
Blog •
584
Attrition in the contact centre industry is notoriously high, and has been for a long time. While many contact centres can...
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October 16, 2017 •
Blog •
722
These days, workers want more flexibility. In fact, our research found that 35% of UK workers consider it to be an important...
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October 16, 2017 •
Blog •
597
For years, UK call centres regularly offshored their operations, predominantly driven by a desire to create greater cost...
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October 16, 2017 •
Blog •
525
24% of the UK population has worked in a temporary role at some point in their working life, according to research from the REC....
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September 11, 2017 •
Blog •
526
Delivering high quality social customer care is a real challenge for many businesses. Social is a highly visible channel and any...
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July 12, 2017 •
Blog •
629
For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous...
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July 12, 2017 •
Blog •
589
With increasing numbers of customers turning to social channels such as Facebook and Twitter for customer service enquiries,...
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May 30, 2017 •
Blog •
742
Customer service is the new marketing. It’s not just about winning new customers, but also about retaining existing ones and...
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May 30, 2017 •
Blog •
594
Competition is fierce in the retail sector and businesses need to create meaningful service differences to survive and thrive....
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May 9, 2017 •
Blog •
858
Organisations often have to balance multiple objectives; how to maximise customer satisfaction and increase revenue while also...
