-
July 11, 2018 •
Blog •
556
When properly utilized, few contact center software platforms can outperform Workforce Management in terms of ROI whilst...
-
July 10, 2018 •
Blog •
513
We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand,...
-
June 6, 2018 •
Blog, News •
467
As new technologies and changing compliance requirements transform customer interactions, a blended approach to customer service...
-
March 9, 2018 •
Blog •
1176
More so than ever before, contact centres are operating in an ultra-competitive hiring landscape. In the labour market five years...
-
February 12, 2018 •
Blog •
840
Imagine being able to navigate your way through life using only your voice. While it may sound futuristic to some, it is reality...
-
February 1, 2018 •
Blog •
1180
Absenteeism at work is a real issue in the business world. Businesses lose productivity and money due to employee absenteeism....
-
December 11, 2017 •
Blog •
965
We recently spoke about some of the key challenges businesses are facing in developing and evolving their social customer...
-
December 11, 2017 •
Blog •
746
New research released by the Institute of Customer Service highlights that retailers are potentially missing out on £1.9 billion...
-
November 28, 2017 •
Blog •
1005
With Black Friday just around the corner and the festive period following quickly behind, the peak demand period for contact...
-
October 17, 2017 •
Blog •
1040
Thanks to the explosion of information online, customers are more knowledgeable – and more demanding – than ever. Here’s...
