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November 6, 2019 •
Blog •
825
What Does Customer Experience Look Like Today? With so many competing brands, products, and services available these days,...
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July 4, 2019 •
Blog •
1815
AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to...
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July 4, 2019 •
Blog •
1602
As statistics reveal that digital channels are not much cheaper than traditional voice calls, Colin Hay at Puzzel goes in search...
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February 11, 2019 •
Blog •
2411
We’re in the midst of the Age of the Customer, when it has never been easier for consumers to research their own options and...
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February 8, 2019 •
Blog •
1592
The role of the contact centre is evolving at a rapid rate. As a result, the capability of the underlying technology must evolve...
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February 4, 2019 •
Blog •
1746
The lowest cost of delivery is no longer the best approach to customer service. Today, the focus has shifted towards providing an...
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February 1, 2019 •
Blog •
1183
The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they are here to steal contact...
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January 28, 2019 •
Blog •
1194
Does anyone really believe queue messages which repeat ‘your call is important to us…’? We have all heard it, in between...
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November 13, 2018 •
Blog •
1376
There is a good reason why self-service is popular with businesses; this is cost. Live agents are often the most costly...
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November 13, 2018 •
Blog •
1566
We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can...
