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February 7, 2017 •
Blog •
324
According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits...
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January 27, 2017 •
Blog •
374
In the new year many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on...
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January 27, 2017 •
Blog •
375
By Anita Matthews, 25th January 2017 Customers increasingly expect brands to communicate with them in the moment if they have a...
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January 16, 2017 •
Blog •
421
The social media business landscape changes faster than practically any other. New social media channels, new audience segments,...
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January 16, 2017 •
Articles, Blog •
413
“We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not...
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January 13, 2017 •
Blog •
372
Whether you are just starting out on the social customer care road or already have an established social presence, it’s...
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January 13, 2017 •
Blog •
362
Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital...
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December 7, 2016 •
Blog •
328
by Dionne Lackey Let’s look at this through the prism of Black Friday, which has changed holiday trading patterns in...
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December 7, 2016 •
Blog •
1323
by Dionne Lackey Omni-channel may seem like one of the most over used phrases when we talk about customer service these days, but...
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December 6, 2016 •
Blog •
885
By Anita Matthews, Nov 28, 2016 11:00:00 AM Customers didn’t tell brands they wanted to use social platforms for service –...
