Blog

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  Harnessing a flexible workforce in the contact centre industry

  October 16, 2017 • Blog • 472

  24% of the UK population has worked in a temporary role at some point in their working life, according to research from the REC....

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  Should you outsource your social customer service?

  September 11, 2017 • Blog • 460

  Delivering high quality social customer care is a real challenge for many businesses. Social is a highly visible channel and any...

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  Why you need to streamline your contact centre technology

  July 12, 2017 • Blog • 577

  For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous...

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  4 steps to successful social customer care deployment

  July 12, 2017 • Blog • 542

  With increasing numbers of customers turning to social channels such as Facebook and Twitter for customer service enquiries,...

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  10 key social customer care statistics you need to know

  May 30, 2017 • Blog • 693

  Customer service is the new marketing. It’s not just about winning new customers, but also about retaining existing ones and...

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  5 ways retailers can use social media to improve customer service

  May 30, 2017 • Blog • 543

  Competition is fierce in the retail sector and businesses need to create meaningful service differences to survive and thrive....

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  How to maximise the productivity of your social customer care team

  May 9, 2017 • Blog • 787

  Organisations often have to balance multiple objectives; how to maximise customer satisfaction and increase revenue while also...

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  How to Ensure Your Home Workers are PCI Compliant

  May 9, 2017 • Blog • 1585

  According to recent TUC figures, the number of people in the UK working from home has escalated to upwards of 4m over the past...

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  7 ways to deliver proactive customer care

  April 13, 2017 • Blog • 728

  By Anita Matthews, Marketing Manager, Sentiment Good customer care shouldn’t just happen when a customer has a complaint.  It...

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  Why negative feedback on social media can be a positive for your business

  March 20, 2017 • Blog • 1062

  Brands engaging in social customer service can win on many fronts: lower cost to serve, improved satisfaction and increased...