-
February 4, 2019 •
Blog •
1207
The lowest cost of delivery is no longer the best approach to customer service. Today, the focus has shifted towards providing an...
-
February 1, 2019 •
Blog •
644
The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they are here to steal contact...
-
January 28, 2019 •
Blog •
633
Does anyone really believe queue messages which repeat ‘your call is important to us…’? We have all heard it, in between...
-
November 13, 2018 •
Blog •
870
There is a good reason why self-service is popular with businesses; this is cost. Live agents are often the most costly...
-
November 13, 2018 •
Blog •
958
We now live in a world where our fridges can order food, our wearables can track and analyse our exercise habits, and we can...
-
November 13, 2018 •
Blog •
787
In Contact Centres around the world, a battle is raging. The prize: the best customer experience, underpinned by efficient,...
-
September 4, 2018 •
Blog •
872
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met...
-
August 16, 2018 •
Blog •
2735
Geoff Land of Infinity CCS looks at how creating more touchpoints with customers can help intermediaries in the energy sector to...
-
July 11, 2018 •
Blog •
1024
When properly utilized, few contact center software platforms can outperform Workforce Management in terms of ROI whilst...
-
July 10, 2018 •
Blog •
828
We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand,...
