Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Wednesday, October 22
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Ventrica secures place as a supplier on Government’s Crown Commercial Services Framework
    News

    Ventrica secures place as a supplier on Government’s Crown Commercial Services Framework

    11/10/20213 Mins Read
    Share
    Facebook Twitter LinkedIn

    Ventrica, a leading European outsourced customer management business, has been named as an approved supplier on Crown Commercial Service’s (CCS) “Outsourced Contact Centre and Business Services framework RM6181” – one of only 18 firms to be awarded a place. 

    The government-run framework brings together policy, advice and direct buying; providing commercial services to the public sector while saving money for the UK taxpayer.

    Ventrica, with its headquarters situated on the M25 corridor, already has a proven track record in the Public Sector, winning Gold – ‘Best Outsourcing Partnership (Large)’ in March ’21, at the prestigious European Contact Centre & Customer Service Awards (ECCCSA). This accolade was for their work with the Royal Voluntary Service (RVS), a project which saw Ventrica help to deliver the largest volunteering programme in the UK since the Second World War, in support of the nation’s most vulnerable people. 

    Dino Forte, CEO & Founder, Ventrica, comments on the importance of being included in this select group of suppliers, “It’s an honour to be included in the CCS Framework as an official supplier. Inclusion in this network is key to us, and we are determined to play a big part in it not just for the benefit of our business, but for the social value which comes with it. As a business, being able to help deliver cost-effectively on the taxpayer’s expectations, as well as helping front line workers is incredibly important.

    “As a customer management outsourcer, we specialise in providing high-quality customer service delivery across multiple channels, in multiple languages. Our work as part of this framework will allow us to help the UK Government and its citizens by getting the best partnerships and cost structures in place during a time of great uncertainty.”

    Ventrica’s technology framework allows customers to interact from text messages to emails, phone calls to video, and intelligent chatbots – all within a single platform. They provide a range of outsourced customer management solutions, delivering intelligent customer contact services across many sectors, within both customer service and sales environments.

    A factor in Ventrica’s inclusion is likely due to its previous experience within the public sector, as well as having existing relationships with other members of the CCS Framework, helping to deliver market-leading customer service. 

    The CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2019/20, CCS helped the public sector to achieve commercial benefits worth over £1bn – supporting world-class public services that offer the best value for taxpayers.

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleContactOne help Bierce Surveying rapidly transition to home working, without loss of functionality
    Next Article The legacy data conundrum: the money and the law.

    Related Posts

    GoTo Enhances Unified Endpoint Management for Managed Service Providers with LogMeIn Resolve

    15/10/20253 Mins Read
    Read More

    Omilia and Route 101 Strengthen Partnership with Certified Implementation Partner Status   

    15/10/20253 Mins Read
    Read More

    Auto Windscreens Contact Centre – supporting British Heart Foundation – lifesaving CPR in as little as 15 minutes with RevivR

    15/10/20251 Min Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    20/10/2025

    UKCCF North East Networking Event 7th November 2025 – Barclays Bank, Sunderland

    2 Mins Read
    16/10/2025

    UKCCF Midlands Networking Event 6th November 2025 – DHL International, East Midlands Airport

    1 Min Read
    09/10/2025

    UKCCF Webinar – 12th November 2025 – Business Systems

    2 Mins Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    20/10/2025

    The Cost of Complaints: Turning CX Failures into Strategic Advantage

    5 Mins Read
    20/10/2025

    UK digital transformation surges 137% – but new data warns of growing ‘digital deficit’

    5 Mins Read
    20/10/2025

    UKCCF North East Networking Event 7th November 2025 – Barclays Bank, Sunderland

    2 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.