Ventrica, a leading European outsourced customer management business, has been named as an approved supplier on Crown Commercial Service’s (CCS) “Outsourced Contact Centre and Business Services framework RM6181” – one of only 18 firms to be awarded a place.
The government-run framework brings together policy, advice and direct buying; providing commercial services to the public sector while saving money for the UK taxpayer.
Ventrica, with its headquarters situated on the M25 corridor, already has a proven track record in the Public Sector, winning Gold – ‘Best Outsourcing Partnership (Large)’ in March ’21, at the prestigious European Contact Centre & Customer Service Awards (ECCCSA). This accolade was for their work with the Royal Voluntary Service (RVS), a project which saw Ventrica help to deliver the largest volunteering programme in the UK since the Second World War, in support of the nation’s most vulnerable people.
Dino Forte, CEO & Founder, Ventrica, comments on the importance of being included in this select group of suppliers, “It’s an honour to be included in the CCS Framework as an official supplier. Inclusion in this network is key to us, and we are determined to play a big part in it not just for the benefit of our business, but for the social value which comes with it. As a business, being able to help deliver cost-effectively on the taxpayer’s expectations, as well as helping front line workers is incredibly important.
“As a customer management outsourcer, we specialise in providing high-quality customer service delivery across multiple channels, in multiple languages. Our work as part of this framework will allow us to help the UK Government and its citizens by getting the best partnerships and cost structures in place during a time of great uncertainty.”
Ventrica’s technology framework allows customers to interact from text messages to emails, phone calls to video, and intelligent chatbots – all within a single platform. They provide a range of outsourced customer management solutions, delivering intelligent customer contact services across many sectors, within both customer service and sales environments.
A factor in Ventrica’s inclusion is likely due to its previous experience within the public sector, as well as having existing relationships with other members of the CCS Framework, helping to deliver market-leading customer service.
The CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2019/20, CCS helped the public sector to achieve commercial benefits worth over £1bn – supporting world-class public services that offer the best value for taxpayers.