With the recent outbreak of CoVID-19, and the need to protect staff, many businesses whose employees can work from home have been forced to implement, often untested, home working plans in substantially reduced timelines. Bierce Surveying was faced with this challenge, having to transition all office employees to home working as fast as possible, including the call handlers within the multi-channel contact centre. This white paper looks at how they did it.
ContactOne help Bierce Surveying rapidly transition to home working, without loss of functionality
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