Author: Ellina Bronnikova, Chief Marketing Officer
The business world is shifting fast. Companies are juggling rising costs, evolving customer expectations, and the ongoing challenge of scaling operations without sacrificing service quality. In this environment, outsourcing goes beyond cost savings. It’s a strategic decision to boost efficiency, enhance customer experience, and ensure seamless growth.
Simply Contact, a leading European customer service outsourcing provider, is making bold moves to meet this demand head-on. With its entry into the UK market and a powerhouse leadership team, Simply Contact is reinforcing its commitment to delivering high-quality, scalable customer support solutions that make a difference.
A strategic step into the UK
Expanding into the UK means more than opening another office. It establishes Simply Contact in one of the most competitive and dynamic customer service markets. As a new member of The UK Contact Centre Forum, Simply Contact is now part of an influential network of industry professionals, connecting with key decision-makers and staying ahead of emerging trends.
To lead the charge, Simply Contact has brought in John Cole as Regional Head of CX Client Solutions for the UK and Ireland. With 17 years of experience in business development, BPO, and customer experience, John has helped companies across logistics, finance, retail, and tech deliver exceptional service. His mission is to help UK businesses optimize their customer support, driving growth and long-term success.
Strengthening leadership for a new chapter
Expansion requires strong leadership. That’s why Simply Contact has appointed Anna Bielikova as its new Chief Operating Officer. A customer support BPO expert with over 10 years of experience, Anna has built strong relationships and driven operational performance for more than 20 industry-leading clients across FMCG, retail, e-commerce, technology, tourism, logistics, and finance.
She holds a Lean Six Sigma Yellow Belt Certification and has successfully led large-scale projects with international teams. Additionally, Anna has spearheaded initiatives to optimize workflows, reduce costs, and elevate service quality.
At Simply Contact, she will refine operational strategies and ensure the company continues to scale effectively while maintaining top-tier service delivery.
A future built on expertise and trust
With its UK expansion and a reinforced leadership team, Simply Contact is positioning itself for long-term impact. These moves aim to grow the business while helping other companies scale efficiently. By providing expert-led, customer-focused outsourcing solutions, Simply Contact enables businesses to stay competitive, adapt to change, and deliver standout service experiences.
About Simply Contact
Founded in 2013, Simply Contact specializes in customer service outsourcing, offering multilingual, multichannel support to businesses worldwide. With a presence in six countries — Poland, the UK, Ukraine, Romania, Bulgaria, and Moldova — the company continues to expand its reach and capabilities.
Trusted by leading global brands, Simply Contact leverages over 11 years of expertise and 600+ skilled agents to handle more than 10 million customer requests annually. As it continues to grow, Simply Contact remains focused on helping businesses build lasting customer relationships.