News

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  TouchCommerce Introduces TouchSocial to Empower Brands and Consumers with Real-Time, Personalized Social Media Engagement

  December 11, 2015 • News • 1959

  New solution helps brands improve conversion and CSAT by offering live chat and personalized self-service options to consumers on...

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  Nuance Communications and TouchCommerce Partner to Deliver Innovative Customer Engagement Offerings by Blending Live & AI-Powered Conversations

  December 11, 2015 • News • 2878

  Nuance Communications, Inc. today announced that TouchCommerce is combining Nuance Natural Language Understanding (NLU)...

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  Latest Version of Intelecom includes enhanced WebChat, WallBoard and Media Archive Capabilities

  December 11, 2015 • News • 10732

  Latest Version of Intelecom provides enhanced functionality and integration capabilities to increase productivity and customer...

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  BT Wholesale and Avaya Cloud Solution becomes a reality with IP Integration securing Advanced Payment Solutions (APS) as its first client

  December 10, 2015 • News • 2461

  Reading, 10th December 2015 – IP Integration announces today that it has secured APS as its first customer for the BT...

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  Ultracomms and Aquarium announce contact centre partnership

  December 9, 2015 • News • 2052

  Ultracomms, Europe’s first cloud contact centre services provider, has today announced that it has formalised its long standing...

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  SENTIMENT ANNOUNCES COLLABORATION WITH IP INTEGRATION TO DELIVER SEAMLESS SOCIAL CUSTOMER SERVICE SOLUTION

  December 9, 2015 • News • 1812

  Sentiment, a leading provider of social customer service tools, today announced a partnership with IP Integration, to transform...

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  Content Guru Highly Commended in Two Categories at 2015 TVBMAs

  December 7, 2015 • News • 1786

  27th November 2015, Bracknell, UK. Content Guru has been recognised as one of the Thames Valley’s top companies after being...

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  NewVoiceMedia’s cloud technology transforms Entanet’s customer experience

  December 7, 2015 • News • 1761

  NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster,...

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  Enghouse Interactive Signs up IP Integration as its Latest UK Partner

  November 25, 2015 • News • 1896

  Systems integrator to add extensive range of Enghouse solutions, including flagship contact centre platform, to its portfolio...

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  Sinclair Voicenet invests in Customer Support with new service appointment

  November 25, 2015 • News, Uncategorized • 2973

  EAST KILBRIDE, 24 NOVEMBER 2015 – Sinclair Voicenet, the UK’s longest established specialist provider of multimedia...