Sorry, no posts matched your criteria.

November 18, 2019 • 235

Implementing the right chatbot – expert tips for a successful chatbot project

As the contact centre moves into the digital age, chatbots are fast becoming a regular fixture. The benefits of this solution are plentiful – providing contact deflection from the contact centre (resulting in a reduction in costs), delivering improvements in customer resolution rates, and boosting customer and employee experience. However, to...

Articles Read More

November 27, 2019 • 50

How micro-moments drive customer channel choices

In the world of the multichannel contact centre, in order to ensure consistent, personalised customer service it’s important that businesses understand why their customers are choosing to interact with them via certain channels. In order for businesses to understand customer decisions for selecting particular channels of communication, they need...

Blog Read More
November 20, 2019 • Blog • 132

Contact Centre Automation is a Key Component of Consistent Customer Service
November 13, 2019 • Blog • 116

Effective Email Management is Key to Contact Centre Success

Problem retrieving data from Twitter

Contact Us

Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288

Social Networks

Useful Links

Categories

Find us on Facebook

© 2019 Contact Centre Monthly™

CC360 powered by Midway Sky