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June 20, 2019 • 36

PSD2 & SCA: How can we save online sales?

Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible for merchants to prevent carts from getting abandoned — and even grow their business. In a recent blog, we looked at the arrival of PSD2, the EU’s second Payment Services Directive, and how [&hellip...

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February 11, 2019 • 625

Lessons in enhancing customer experience

We’re in the midst of the Age of the Customer, when it has never been easier for consumers to research their own options and compare prices. In the traditionally cost-led utility space, this fork is double-pronged; news of inflated prices, customers being overcharged, and generally poor service is shared and spread at a faster rate [&hellip...

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February 8, 2019 • Blog • 693

3 Steps to deliver contact centre transformation
February 4, 2019 • Blog • 714

How to use chatbots to enhance customer experience

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