Sorry, no posts matched your criteria.

8x8

September 11, 2017 • 583

Technology Won’t Help Without A Human Face

VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always make the difference Today’s Joe Public – and Joan Citizen – have high expectations when it comes to engaging with brands and organisations. And as a result, every UK organisation has to align the way it [&hellip...

Articles Read More

March 9, 2018 • 177

Three ways to improve how your contact centre recruits

More so than ever before, contact centres are operating in an ultra-competitive hiring landscape. In the labour market five years ago, there were nearly six unemployed individuals for every job vacancy. Now, there are less than two. At the same time, employment is at levels not seen since the early 1970’s, while UK unemployment is [&hellip...

Blog Read More
February 12, 2018 • Blog • 212

New Technologies Find a Voice… And it’s Ours
February 1, 2018 • Blog • 345

A Guide to Workplace Absenteeism

Problem retrieving data from Twitter

Contact Us

Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288

Social Networks

Useful Links

Categories

Find us on Facebook

© 2018 Contact Centre Monthly™

CC360 powered by Midway Sky