Events | Contact Centre Monthly

Events

Health & Wellbeing in the Contact Centre – 17th September 2019 – Leeds

August 16, 2019 • Events • 363

“Health and Well Being in the Contact Centre” A UKCCF roundtable discussion sponsored by Talkdesk 17th September 2019...
19th September 2019 – Technology Briefing Session – Sponsored by X20 Media – Hosted by Ttec

August 9, 2019 • Events • 475

Technology Briefing Session |19th September 2019 ‘How Employee Experience Drives Customer Experience’ Sponsored by:...
25th September 2019 – Technology Briefing Session | London

July 26, 2019 • Events • 626

UKCCF Technology Briefing Session In partnership with iNet Communications Group Plc 25th September 2019 | Bank, London Please...

November 18, 2019 • 292

Implementing the right chatbot – expert tips for a successful chatbot project

As the contact centre moves into the digital age, chatbots are fast becoming a regular fixture. The benefits of this solution are plentiful – providing contact deflection from the contact centre (resulting in a reduction in costs), delivering improvements in customer resolution rates, and boosting customer and employee experience. However, to...

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December 12, 2019 • 36

Saving Christmas from the Contact Centre of Doom

Dramatic news, just in from the North Pole: Christmas is under threat — from the Contact Centre of Doom. So what can be done? We sent our reporter, Holly Frost, to find out … As December 25 gets closer, customers across the land can sense there’s a chill in the air (reports Holly Frost). Consumers [&hellip...

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November 27, 2019 • Blog • 86

How micro-moments drive customer channel choices
November 20, 2019 • Blog • 188

Contact Centre Automation is a Key Component of Consistent Customer Service

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