Articles

• 

  October 11, 2019 • 110

  The pitfalls of workforce management and how to overcome them

  Workforce management (WFM) is critical to the ecosystem of a call centre, with benefits ranging from reduced costs thanks to automated schedules and an improved customer experience as a result of happier agents. However, some contact centres have trepidations when it comes to implementing this kind of technology, worrying that they could fall into...

  Articles Read More

Blog

• 

  July 4, 2019 • 816

  Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

  AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer experience. Artificial intelligence (AI) has the potential to sift through large volumes of data to uncover unique and valuable insights. In the Contact Centre environment, you can imagine the capability...

  Blog Read More

• 

  July 4, 2019 • Blog • 570

  Are digital channels really any cheaper?

• 

  February 11, 2019 • Blog • 1703

  Lessons in enhancing customer experience

Latest Tweets