Events | Contact Centre Monthly

Events

Health & Wellbeing in the Contact Centre – 17th September 2019 – Leeds

August 16, 2019 • Events • 41

“Health and Well Being in the Contact Centre” A UKCCF roundtable discussion sponsored by Talkdesk 17th September 2019...
19th September 2019 – Technology Briefing Session – Sponsored by X20 Media – Hosted by Ttec

August 9, 2019 • Events • 148

Technology Briefing Session |19th September 2019 ‘How Employee Experience Drives Customer Experience’ Sponsored by:...
25th September 2019 – Technology Briefing Session | London

July 26, 2019 • Events • 450

UKCCF Technology Briefing Session In partnership with iNet Communications Group Plc 25th September 2019 | Bank, London Please...

June 20, 2019 • 421

PSD2 & SCA: How can we save online sales?

Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible for merchants to prevent carts from getting abandoned — and even grow their business. In a recent blog, we looked at the arrival of PSD2, the EU’s second Payment Services Directive, and how [&hellip...

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July 4, 2019 • 500

Enhancing the Customer Experience: How Artificial Intelligence is Transforming Contact Centres

AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer experience. Artificial intelligence (AI) has the potential to sift through large volumes of data to uncover unique and valuable insights. In the Contact Centre environment, you can imagine the capability...

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July 4, 2019 • Blog • 343

Are digital channels really any cheaper?
February 11, 2019 • Blog • 850

Lessons in enhancing customer experience

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