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September 11, 2017 • 722

Technology Won’t Help Without A Human Face

VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always make the difference Today’s Joe Public – and Joan Citizen – have high expectations when it comes to engaging with brands and organisations. And as a result, every UK organisation has to align the way it [&hellip...

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March 9, 2018 • 310

Three ways to improve how your contact centre recruits

More so than ever before, contact centres are operating in an ultra-competitive hiring landscape. In the labour market five years ago, there were nearly six unemployed individuals for every job vacancy. Now, there are less than two. At the same time, employment is at levels not seen since the early 1970’s, while UK unemployment is [&hellip...

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February 12, 2018 • Blog • 311

New Technologies Find a Voice… And it’s Ours
February 1, 2018 • Blog • 462

A Guide to Workplace Absenteeism

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