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May 9, 2017 •
Articles •
1193
For every ‘formal’ contact centre worker in the UK, there are a further six people who have responsibility for dealing with...
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May 9, 2017 •
Articles, Top Tip Videos •
1918
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May 9, 2017 •
Articles •
1225
The Caravan and Motorhome Club is the UK’s leading club for caravan, motorhome and trailer tent owners. The forward-thinking...
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April 13, 2017 •
Articles •
1245
Eptica study finds consumers more likely to get an accurate response on email than Twitter, Facebook or the web Reading, UK, 30...
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April 13, 2017 •
Articles •
957
by Kieran Mullins, Business Development Manager Enghouse Interactive While precise and uniform definitions of market abuse can...
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April 13, 2017 •
Articles •
1232
A recent study from Aeriandi of IT decision makers within UK financial services businesses, has revealed a concerning lack of...
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April 10, 2017 •
Articles •
1325
Whilst many believe that it is important to maintain a human touch in customer service, there are undoubtedly ways in which...
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April 10, 2017 •
Articles •
2894
MySpeechAnalytics Limited based within the technology campus of the University of Coventry, today announced the launch of the...
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March 20, 2017 •
Articles •
1375
Build customer loyalty with seamless customer care. Your customers expect to interact with you how, when and where they want....
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March 20, 2017 •
Articles •
1528
I was talking to a friend about the tone of voice work I do. She looked at me with a puzzled look and asked, ‘but why does...
