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April 10, 2017 •
Articles •
941
Whilst many believe that it is important to maintain a human touch in customer service, there are undoubtedly ways in which...
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April 10, 2017 •
Articles •
1806
MySpeechAnalytics Limited based within the technology campus of the University of Coventry, today announced the launch of the...
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March 20, 2017 •
Articles •
962
Build customer loyalty with seamless customer care. Your customers expect to interact with you how, when and where they want....
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March 20, 2017 •
Articles •
1093
I was talking to a friend about the tone of voice work I do. She looked at me with a puzzled look and asked, ‘but why does...
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March 8, 2017 •
Articles •
1073
Birmingham-based social media management platform, SocialSignIn, has taken on-board Virgin Trains as a client – helping...
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March 8, 2017 •
Articles •
824
You spend thousands of pounds on equipment to make the work environment a more productive and easier place to work on. You...
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March 8, 2017 •
Articles •
744
Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses the issue of telephone fraud in contact centres and how...
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March 8, 2017 •
Articles •
1011
Matthew Bryars, founder and CEO of Aeriandi, discusses the top considerations for any organisation looking to implement a MiFID...
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March 8, 2017 •
Articles •
798
Organisations that fail to take data seriously are not only risking the safety of their customers’ most sensitive information,...
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March 8, 2017 •
Articles •
765
The insider threat is becoming ever more prevalent. Matthew Bryars, CEO of Aeriandi discusses what businesses can do to protect...
