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May 30, 2017 •
Articles •
1453
Contact centre technology expert John Duffy reviews practical ways of balancing on what he says is the ‘tight rope’ of good...
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May 30, 2017 •
Articles •
1222
VoiceSage’s Matthew Weil looks at the issue raised at a recent UK Contact Centre Forum and VoiceSage joint seminar on channel...
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May 25, 2017 •
Articles •
1193
We are truly in the age of the customer is king. With technology an integral part of our lives, the connected world means that...
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May 25, 2017 •
Articles •
827
Before we start it’s important we know where we came from . A brief history of Centralised Service Centres is as follows:...
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May 18, 2017 •
Articles •
1235
Most people are unaware of how much personal data is now collected and used. Traditionally, it was collected directly from us,...
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May 9, 2017 •
Articles •
1027
For every ‘formal’ contact centre worker in the UK, there are a further six people who have responsibility for dealing with...
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May 9, 2017 •
Articles, Top Tip Videos •
1639
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May 9, 2017 •
Articles •
1066
The Caravan and Motorhome Club is the UK’s leading club for caravan, motorhome and trailer tent owners. The forward-thinking...
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April 13, 2017 •
Articles •
1086
Eptica study finds consumers more likely to get an accurate response on email than Twitter, Facebook or the web Reading, UK, 30...
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April 13, 2017 •
Articles •
824
by Kieran Mullins, Business Development Manager Enghouse Interactive While precise and uniform definitions of market abuse can...
