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July 12, 2017 •
Articles •
1118
Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre...
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July 12, 2017 •
Articles •
1044
We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. But, “your call is...
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June 9, 2017 •
Articles •
1247
About a month ago I had a fantastic meal in a restaurant in central London for an anniversary. It was slightly expensive, but...
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May 30, 2017 •
Articles •
1523
Contact centre technology expert John Duffy reviews practical ways of balancing on what he says is the ‘tight rope’ of good...
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May 30, 2017 •
Articles •
1309
VoiceSage’s Matthew Weil looks at the issue raised at a recent UK Contact Centre Forum and VoiceSage joint seminar on channel...
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May 25, 2017 •
Articles •
1248
We are truly in the age of the customer is king. With technology an integral part of our lives, the connected world means that...
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May 25, 2017 •
Articles •
887
Before we start it’s important we know where we came from . A brief history of Centralised Service Centres is as follows:...
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May 18, 2017 •
Articles •
1288
Most people are unaware of how much personal data is now collected and used. Traditionally, it was collected directly from us,...
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May 9, 2017 •
Articles •
1088
For every ‘formal’ contact centre worker in the UK, there are a further six people who have responsibility for dealing with...
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May 9, 2017 •
Articles, Top Tip Videos •
1754
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