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September 11, 2017 •
Articles •
1079
VoiceSage’s John Duffy discusses the council’s pioneering use of outreach tech in a Citizen Relationship Management context...
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July 12, 2017 •
Articles •
1245
The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on...
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July 12, 2017 •
Articles •
1206
Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre...
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July 12, 2017 •
Articles •
1154
We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. But, “your call is...
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June 9, 2017 •
Articles •
1354
About a month ago I had a fantastic meal in a restaurant in central London for an anniversary. It was slightly expensive, but...
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May 30, 2017 •
Articles •
1622
Contact centre technology expert John Duffy reviews practical ways of balancing on what he says is the ‘tight rope’ of good...
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May 30, 2017 •
Articles •
1437
VoiceSage’s Matthew Weil looks at the issue raised at a recent UK Contact Centre Forum and VoiceSage joint seminar on channel...
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May 25, 2017 •
Articles •
1339
We are truly in the age of the customer is king. With technology an integral part of our lives, the connected world means that...
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May 25, 2017 •
Articles •
994
Before we start it’s important we know where we came from . A brief history of Centralised Service Centres is as follows:...
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May 18, 2017 •
Articles •
1390
Most people are unaware of how much personal data is now collected and used. Traditionally, it was collected directly from us,...
