Author: Chantelle

Website: http://uk-ccf.co.uk

Bio:

Author Posts:

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  Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

  August 23, 2018 • News • 112

  LONDON 23 August 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today...

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  TRAVEL COUNSELLORS CASE STUDY

  July 31, 2018 • Case Studies • 28

  Requirement: Skype for Business Contact Centre, PCI Compliance, Disaster Recovery and Network Infrastructure Leading independent...

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  8×8 Announces General Availability of X Series

  July 17, 2018 • News • 177

  First Cloud Solution to Integrate Voice, Conferencing, Collaboration and Contact Center on a Single Platform to Radically...

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  GCI to implement new contact centre at housing and homelessness charity, Shelter

  July 16, 2018 • News • 282

  Leading Converged ICT Service Provider GCI has won a significant Skype for Business Contact Centre contract with the UK’s...

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  Genesys omnichannel customer experience solutions now available on G-Cloud 10

  July 12, 2018 • News • 143

  Frimley, UK.— July 12, 2018 — Genesys® (www.genesys.com/UK), the global leader in omnichannel customer experience and...

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  Three ways to leverage Workforce Management and drive ROI

  July 11, 2018 • Blog • 110

  When properly utilized, few contact center software platforms can outperform Workforce Management in terms of ROI whilst...

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  The future of the contact centre – genuine omni-channel engagement

  July 10, 2018 • Blog • 105

  We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand,...

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  NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index

  June 21, 2018 • News • 64

  NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research...

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  De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches

  June 14, 2018 • News • 62

  Following reports* of a significant data breach by Dixons Carphone’s, which has involved 5.9 million payment cards and 1.2...

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  NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award

  June 12, 2018 • News • 58

  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM...