Author: Chantelle

Website: http://uk-ccf.co.uk

Bio:

Author Posts:

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  UK workers claim to be more productive at home

  June 22, 2020 • News • 167

  56% of workers feel more productive than in their usual place of work. 45% say this is due to less distractions from office noise...

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  74 per cent of contact centre employees who homework have a better work-life-balance says new survey

  June 12, 2020 • News • 550

  Wokingham, UK, 12th June 2020.  The UK’s largest contact centre homeworking survey “The 2020 UK HomeAgent Study” reveals...

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  Eckoh’s security solution CallGuard wins twice at the Card Not Present Awards 2020

  June 3, 2020 • News • 295

  Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has won both the Judges Award...

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  Over half of all UK contact centres plan to invest more in omnichannel capabilities, according to industry research by Content Guru

  April 8, 2020 • News • 591

  Improving contact centre choice is becoming a top priority for UK contact centres, but few have the ability to deploy a remote...

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  NI Executive ministers announce unique 300 job investment by Sensée

  March 6, 2020 • News • 721

  The First Minister Arlene Foster and deputy First Minister Michelle O’Neill today announced 300 home based jobs in a...

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  Traditional Customer Contact Centres must adapt to survive claims new survey

  March 4, 2020 • News • 546

  The walls of many traditional contact centres will be coming down over the next 10 years according to a new UKCCF survey, in...

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  Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200

  February 25, 2020 • News • 453

  Bracknell, U.K. – 25 February 2020 – Bracknell-based privately-owned provider of cloud contact centre solutions,...

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  IPI teams up with UK Youth to help young people build bright futures

  February 25, 2020 • News • 299

  Reading-based company has so far raised £7,000 with more initiatives planned 25th February 2020 – Reading-based digital...

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  TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre

  February 20, 2020 • News • 365

  Two industry leaders combine to deliver customer success at scale. London, 19 February, 2020 – TTEC Holdings, Inc. (NASDAQ:...

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  Oracle Helps Major Insurer Streamline Customer Experience

  February 13, 2020 • News • 548

  Oracle Communications’ SD-WAN eliminates downtime and improves customer resolution times for F&G REDWOOD SHORES, Calif. –...