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July 17, 2018 •
News •
36
First Cloud Solution to Integrate Voice, Conferencing, Collaboration and Contact Center on a Single Platform to Radically...
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July 16, 2018 •
News •
30
Leading Converged ICT Service Provider GCI has won a significant Skype for Business Contact Centre contract with the UK’s...
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July 12, 2018 •
News •
16
Frimley, UK.— July 12, 2018 — Genesys® (www.genesys.com/UK), the global leader in omnichannel customer experience and...
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July 11, 2018 •
Blog •
17
When properly utilized, few contact center software platforms can outperform Workforce Management in terms of ROI whilst...
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July 10, 2018 •
Blog •
17
We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand,...
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June 21, 2018 •
News •
10
NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research...
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June 14, 2018 •
News •
9
Following reports* of a significant data breach by Dixons Carphone’s, which has involved 5.9 million payment cards and 1.2...
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June 12, 2018 •
News •
7
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM...
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June 6, 2018 •
Blog, News •
24
As new technologies and changing compliance requirements transform customer interactions, a blended approach to customer service...
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June 5, 2018 •
News •
9
Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won the...
