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    Home » The UK Contact Centre Forum (UKCCF) Academy
    Articles

    The UK Contact Centre Forum (UKCCF) Academy

    22/05/2025Updated:22/05/20252 Mins Read
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    Life and Career Coaching.

    These LIFE and CAREER COACHING PODCASTS​ are specifically recorded for individuals working in all aspects of the contact centre industry. From agents to board level, these podcasts are designed to guide and support you through your own personal journey.

    How the UKCCF life and career coaching podcasts will support you.

    Discover these tailored, industry-specific Life and Career Coaching Podcasts crafted to guide you through personal growth, career development, and life’s inevitable challenges.

    Each episode is thoughtfully designed to spark new ideas, provide practical strategies, and equip you with the tools to navigate the hurdles we all encounter in our professional and personal journeys.

    Featuring insightful interviews with key industry professionals, these podcasts bring real-world experiences and actionable solutions to help you overcome the obstacles you face and thrive in your career and beyond.

    Who is the course for?

    It’s ideal for anyone working in the contact centre industry who is looking to boost their productivity, communication skills, emotional intelligence, goal-setting abilities, or overall life satisfaction. The course is designed to help you gain skills, confidence, and insights to improve various aspects of your personal and professional lives.

    What topics will it cover?

    This course covers a range of topics, including goal setting, time management, mindset shifts, overcoming limiting beliefs, emotional intelligence, effective communication, stress management, and personal growth strategies. Each week more podcasts will be added to create a bank of resources you can access again and again as long you have membership.

    Who conducts the Podcasts?
    With over 40 years’ experience in people leadership, Steve Messenbird is an expert in creating unique, productive successful teams around the globe. He does this by concentrating on the individuals within a team by unlocking their full potential. He helps reveals individual’s values and goals whilst putting in the strategies required to support people through life’s challenges.​

    Do I need any prior experience or knowledge?

    No prior experience is necessary. The course is designed to cater to all experience levels, some lessons may be relevant, some you may feel aren’t.

    How is the course structured?

    The course is typically broken down into lessons that cover specific topics. Each lesson includes an audio lessons, exercises, reflection prompts, and when appropriate optional reading material. You can complete the lessons at your own pace. To see how this looks please sign up to the FREE introductory lesson.

    Contact Details

    Contact: Steve Messenbird
    Academy Contact: https://ukccfacademy.co.uk/contact/
    Phone Number : 07932 669299
    Email : steve@ukccfacademy.co.uk

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