Stevenage, UK – 8th August – Step Change Outsourcing (SCO), a specialist contact centre solutions provider, is pleased to announce the appointment of Sanj Shah as Chief Financial Officer, joining the leadership team on a fractional basis. Sanj will officially join the management board on 25th August 2025, as SCO continues to accelerate its business growth and strategic ambitions.
Sanj brings proven commercial leadership from BT, Vodafone, EE, and as an SCO client at DAZN. Alongside his role as fractional CFO, he will continue supporting his existing clients through his consultancy, 3SM, while strengthening the SCO leadership team as it drives growth and innovation.
Declan Shilton, CEO of Step Change Outsourcing, said:
“We are proud of the strong and capable leadership team we have built at SCO. Sanj’s appointment as CFO is a significant milestone that reflects the progress we’ve made and our ambitious vision for the future. His extensive commercial expertise will be invaluable as we continue to deliver sustainable performance, innovation, and outstanding results for our clients and their customers.”
Sanj Shah added:
“I’m excited to join Step Change Outsourcing at such an important moment. The company’s commitment to excellence and its trusted position in the market aligns with my experience and values. I look forward to contributing to SCO’s growth and helping to drive its strategy forward.”
As SCO expands, the leadership team gains deeper experience and expertise. The company remains committed to investing in their development, ensuring they are well- prepared to navigate the challenges and opportunities ahead. By strengthening its executive team with Sanj’s commercial leadership, SCO is well positioned to accelerate growth and continue delivering exceptional service.
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About Step Change Outsourcing
Founded in 2009 and based in Stevenage, Hertfordshire, Step Change Outsourcing (SCO) is a specialist contact centre focused on delivering expert outsourced solutions for sales, retention, and customer experience campaigns across phone and online channels. With over 200 skilled professionals, SCO combines large-scale operational capability with personalised service, specialising in subscription-based businesses to drive customer acquisition, retention, and growth. Trusted by leading UK brands, SCO manages complexities related to technology, finance, and people, backed by certifications including ISO27001, PCI DSS, and FCA. The company’s consistent, high-quality delivery enables clients to focus on their core business.
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Contact:
Katharine Shilton, Chief Customer Officer, (+44) 07957 227521
katharine.shilton@stepchangeoutsourcing.co.uk