Onecom awarded Five9 EMEA Partner of the Year Award

Onecom, the UK’s leading business communications technology and cloud communications specialist, has been named EMEA Partner of the Year by Five9, a leading provider of the intelligent cloud contact centre. The recognition not only underpins Onecom’s achievements in its second year as a Five9 partner, but also its ongoing investment in people and capability to deliver innovative solutions for customers. This award follows a 2021 win for EMEA Innovation Partner of the Year, underlining the strong foundations of the Onecom and Five9 partnership. Holding the accolade for the highest number of sales accreditations across EMEA and a highly decorated strategic partner for technical certifications, Onecom provides customers with Five9’s renowned Contact Centre as a Service (CCaaS) technology, which not only inspires and engages contact centre agents wherever they work but also provides real value to customers, and to their customers in return. Combining CCaaS technology and the shared industry expertise of Onecom and Five9 supports the delivery of transformative customer experience strategies to further improve and enable customer experience excellence. Martin Flick, CEO, Onecom Group, said: “Onecom’s relationship with Five9 supports our mission to enable UK-headquartered organisations to realise the potential of communication technology, develop their competitive edge and empower their people to succeed. “Being recognised at the 2023 Sales Kick Off as Five9’s EMEA Partner of the Year was testament to the solid foundations we were building together to leverage our shared expertise, ambition and unwavering commitment to delivering customer excellence. “Since then, we have continued to work in close partnership to build and deliver an ever-growing pipeline, working closely with customers to innovate and transform their CX strategies, evolving and transforming customer and agent interactions with a market leading, future ready approach. “I’m proud that our joint endeavours have been recognised with this prestigious award and look forward to another stand-out year standing shoulder-to-shoulder with Five9.” This year marked the fourth annual Five9 Global Partner Awards, recognising the achievements of the Five9 global ecosystem of channel partners, Systems Integrators, strategic alliance partners and Independent Software Vendors (ISVs). The growing Five9 partner ecosystem reflects the company’s “build with” philosophy and the recognition that delivering customer engagement solutions of the future will require co-innovating with software and service providers that can extend Five9 capabilities, as well as its reach. Thomas John, Vice President, EMEA Partners, Five9, said: “Onecom’s passion to succeed with Five9 can be attributed to their relentless focus and determination, delivering joint-focused, innovative, go-to-market strategies that enhance and diversify Onecom’s offerings to provide a more comprehensive and tailored experience to their customers. We extend our heartfelt gratitude to the hardworking teams from both sides who have made this partnership such a resounding success.” “At Five9, we recognise that our partners play a key role in delivering excellence”, said Jake Butterbaugh, Senior Vice President, Global Partner Organisation, Five9. “Our partnerships are critical to our mutual customers’ successes, and our 2022 would not have been the same without Onecom. We congratulate and thank them and look forward to many more reasons to celebrate in 2023.”