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    Home » Is AI Helping or Hindering Your Customer Service Team?
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    Is AI Helping or Hindering Your Customer Service Team?

    16/06/20251 Min Read
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    AI is everywhere. From self-service chatbots to sentiment analysis, call summarisation and agent assist – most customer service teams have either adopted AI tools or are exploring how to. The promise is clear: greater efficiency, faster resolutions, improved customer experiences.

    But there’s a question I don’t hear asked enough:
    Is AI actually helping your team — or are you just throwing more tools at them and hoping for the best?

    Download the latest article from Cloud Interact now.

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