Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has won both the Judges Award and Customer Choice Award for the Best Contact Center Solution at the 2020 Card Not Present (CNP) Awards.
The CNP Awards are the only awards honouring the companies, programs and solutions that have distinguished themselves in the Card-Not-Present space throughout the year. This year the CNP Awards were held during a Virtual Summit and were announced on Wednesday, May 27.
Being chosen by both the Judges and the Customers for the 2020 Awards is a significant achievement and recognition for Eckoh as the market leader in the US. Eckoh’s entry for the Best Contact Center Solution focused on the unique and patented CallGuard solution that helps organisations to not just maintain compliance but become truly secure, significantly reducing the risk of fraud or a data breach.
CallGuard has many deployment options, meaning Eckoh can always meet the unique needs and requirements of every customer, and to a guaranteed timescale. At the beginning of the COVID-19 pandemic, when Contact Centres were struggling to transition their agents to a home environment, CallGuard customers were already equipped to take secure payments — no matter where their agents were located. This level of business resiliency and flexibility is one of the many reasons why Eckoh customers love the solution.
Eckoh’s entry for the 2020 CNP Awards called attention to the unique elements of CallGuard as well as the high-calibre and size of customers that have successfully deployed the solution. Eckoh has more live US customers in the Fortune 500 than all of our competitors combined.
Dan Arntz, President of US Operations at Eckoh, commented: “It’s a great achievement for Eckoh and our US team to be recognised with these two awards, and especially gratifying to win the Customers’ Choice Award.
“With cybercrime quadrupling since the start of the pandemic and contact center agents now largely working from home, it’s crucial that organisations act quickly to address the growing risk of fraud. Our solutions mitigate those risks without any disruption to the service provided for the end-consumer, whilst providing our customers with complete resiliency and flexibility in the future.”