Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Wednesday, April 30
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • News
      • Industry Appointments
    • Events
      • What’s On
      • Event reviews
    • Career Opportunities
    • Technology Corner
    • Articles
      • Case Studies
      • White Papers
    • Blog
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Eckoh wins $11.6m of new contracts in US secure payments
    News

    Eckoh wins $11.6m of new contracts in US secure payments

    31/03/2021Updated:07/09/20213 Mins Read
    Share
    Facebook Twitter LinkedIn

    New contract value for US Secure Payments exceeds FY20 total showing excellent momentum for Eckoh’s Cloud platforms

    Eckoh plc (AIM:ECK), the global provider of secure payment products and customer contact solutions, today announces an update on progress for new contracts in its US Secure Payments operation.

    Despite the very challenging trading period at the outset of the year, since the beginning of September 2020 $9.3m of new contracts have been signed, taking new contract value for US Secure Payments won so far this financial year to $11.6m, comfortably exceeding the FY20 total of $10.7m. The number of individual contracts won in the year is also the highest since Eckoh entered the US market.

    As highlighted in the interim results on 24 November 2020, the year has seen a significant positive swing in the number of contracts won and delivered through Eckoh’s Cloud platforms. Where possible, organisations have fast-tracked their plans to deploy in the Cloud, a trend accelerated by the circumstances of the pandemic. More than half the contract value Eckoh has won, and more than 80% of the number of contracts, have been for Cloud delivery. Our proven ability to successfully deliver solutions both on premise and in the Cloud is one of the key differences that has seen Eckoh take a market leading position in the US.

    Our latest contract, won in March through a new partner, is worth a minimum of $1.35m and is to deliver services to one of the largest not-for-profit US healthcare corporations. This adds to the growing base of clients in the healthcare sector where Eckoh’s proven experience of delivery and our financial strength has been decisive.

    The partnership with Intrado (originally West Corporation), was recently renewed until 2024. It delivered its first US contract win for Eckoh in 2016, and in the same year added a landmark deal with a Fortune 50 insurance company, which was recently renewed. The latest win in February for the partnership is a three-year contract for a Fortune 100 company, to secure both payments and personally identifiable information.

    This breadth of data security is achieved through Eckoh’s unique and patented solution CallGuard, which can tokenise sensitive information of many types. Eckoh’s ongoing commitment to innovating its technology and product differentiation, continues to strengthen the Company’s competitive advantage and market leadership, as the go-to provider of best-in-class secure payments solutions.

    A year end trading update, which will cover the wider business, will be released as normal in May.

    Nik Philpot, Chief Executive Officer at Eckoh, commented:
    “The excellent performance of Eckoh’s US Secure Payments business has been very satisfying, as it was one of the hardest hit in the first few months of the pandemic. Despite those challenges, with record numbers of contracts signed and new contract value beating last year’s total, this clearly illustrates Eckoh’s momentum in the attractive Secure Payments market.

    It has also been great to see our commitment and investment into new sales channels paying dividends with significant sized deals coming through new partners, as well as our long-standing partnerships continuing to deliver high quality contracts. We anticipate that the share of channel revenue will steadily increase over the coming years as the number of relationships we have grows and the penetration of those partners into their specialist areas builds.”

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleWhy CX is now business-critical for insurers
    Next Article Redwood Technologies Group Acquires Potomac Integration and Consulting, LLC, as Part of Global Expansion Project

    Related Posts

    Simply Contact Expands into the UK, Welcomes New COO to Drive Growth

    26/03/20253 Mins Read
    Read More

    Royal Borough of Greenwich Achieves Silver UKCCF Accreditation, Demonstrating Commitment to Customer Excellence

    25/02/20253 Mins Read
    Read More

    NICE Survey Highlights Urgent Need for AI in Customer Service as Up to 35 Million Brits remain Unknowingly Vulnerable

    29/01/20255 Mins Read
    Read More
    Add A Comment

    Comments are closed.

    Upcoming Events

    About
    About

    Contact Centre Monthly™
    Chantelle Newton – Editor
    chantelle@contactcentremonthly.co.uk
    07540 227 288

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    30/04/2025

    AI + RPA + Humans: What Does the Future Customer Support Team Look Like?

    3 Mins Read
    03/04/2025

    Outsourcing: The Utilities Sector’s Answer To Rising Costs and Low Customer Satisfaction – HGS Comments

    2 Mins Read
    26/03/2025

    Simply Contact Expands into the UK, Welcomes New COO to Drive Growth

    3 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2021 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.