Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Thursday, October 16
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Cloud Technologies bring a global reach
    Articles

    Cloud Technologies bring a global reach

    08/04/2022Updated:08/04/20222 Mins Read
    Share
    Facebook Twitter LinkedIn

    As SVL continues to support our client’s global ambitions, Richard Abdy reflects on how our reach has expanded from the UK and Ireland to across the world.

    The last 12 months have seen many changes in our industry fuelled by the ferocious speed that software has advanced. One major benefit of the expansion in use of cloud technologies has been SVL’s ability to support our clients globally.

    For a company whose history is steeped in supporting UK and Ireland Contact Centres, you would think that extending our consultancy and support overseas would be a massive investment in time and money, however nothing could be further from the truth.

    In the last year we have been delighted to partner with outstanding BPO, Dialect Communications. Being able to bring Amazon Connect’s CCaaS solution to this prestigious company has brought huge benefits, but one huge plus has been to work internationally with them.

    Our work with Dialect Communications has been fascinating because we enhanced their Amazon Connect solution with an omnichannel multi-lingual customer experience that had a chat translation function with options in English, Polish, Italian and Spanish designed for the Global FinTech market.

    With another big brand name, Deliveroo, we are delivering a Calabrio WFM solution scheduling agents in Hong Kong, UAE, Kuwait and Italy.

    Servicing both specific countries and language options has brought a new raft of opportunities for SVL and our partners. Cloud technologies require global solutions across all sectors. Our healthcare partner Tunstall now work across Europe and we are having conversations with clients about how we can integrate their international on-premise locations into a single cloud-based environment that supports their collective efforts.

    In a short space of time, we have crossed continents and timezones with almost effortless ease. I reflect on discussions taking place only a few short years ago about the huge pressures that offering a global service would bring (and therefore should be avoided) and how the truth of how cloud technologies have shrunk the global market to make all corners of the globe equally accessible.

    So, who knows where SVL will be next year? I for one, will set no limits.

    If any of this resonates with you, I am always delighted to have a chat or meet me on LinkedIn.

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleVentrica Appoints Iain Banks As New Chief Executive Officer
    Next Article The combination of Konecta and Comdata creates a World Leader in the sector

    Related Posts

    Moving Beyond Buzzwords: Why Hyper-Personalization Matters

    16/10/20253 Mins Read
    Read More

    Jabra and LSE research: Voice-based interactions with AI cross “early adoption threshold”

    15/10/20255 Mins Read
    Read More

    Contact Centre Training Is Theatre and Everyone Knows It

    14/10/20252 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    16/10/2025

    UKCCF Midlands Networking Event 6th November 2025 – DHL International, East Midlands Airport

    1 Min Read
    09/10/2025

    UKCCF Webinar – 12th November 2025 – Business Systems

    2 Mins Read
    07/10/2025

    The Future of Connected Experiences – UKCCF London Networking Event

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    16/10/2025

    UKCCF Midlands Networking Event 6th November 2025 – DHL International, East Midlands Airport

    1 Min Read
    16/10/2025

    Moving Beyond Buzzwords: Why Hyper-Personalization Matters

    3 Mins Read
    15/10/2025

    🐱 Auto Windscreens Contact Centre 🐶 128 Items Donated to the RSPCA!

    1 Min Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.