John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide the retailer’s shoppers with access to flexible, customer-focused, and experienced advisors.
John Lewis & Partners, one of the UK’s best-known retail brands, and Ascensos, a leading independent customer contact and management services provider, will work collaboratively to respond to customers’ ever-evolving needs.
The seven-figure per annum deal will see Ascensos provide John Lewis & Partners with access to new technology opportunities, enhance customer interactions, improve customer experience, and further build customer satisfaction.
With the potential to create an extra 500 jobs across its global operations, Ascensos already employs over 3,000 colleagues since launching in 2013 and boasts an impressive retail client list, working with major brands including Aldi, Peloton and Wickes.
John Devlin, CEO, and co-founder of Ascensos, said: “We are proud to announce this exciting new partnership with John Lewis & Partners, helping to support one of the UK’s best-loved brands and its customers.
“Securing this five-year contract is a testament to Ascensos’ unwavering commitment to exceptional customer service, which we provide to some of the world’s best-known retail and e-commerce brands.
“Ascensos has worked hard over the past ten months to secure such a prestigious client and we can now look forward to delivering not just great results but an unforgettable customer experience that will elevate the John Lewis & Partners brand to even greater heights.”
Graeme Matheson, Planning and Performance Lead at John Lewis & Partners said: “Our aim is always to provide the best possible experience for our customers. Through our partnership with Ascensos, we will be able to expand our capacity and capabilities to deliver more effective customer management and engagement.”
The partnership is also expected to deliver substantial commercial benefits to the John Lewis Partnership over the term of the contract.
Find out more about Ascensos at www.ascensos.com.