Corporate uniform specialists Dimensions have become members of the UK Contact Centre Forum (UKCCF).
With thousands of customers, comes the need for support, and Dimensions’ has its very own customer service centre at its Castle Donington HQ, providing round-the-clock help for those who need it.
Customer Services Manager, Julie Wright said: “We are really excited to be members of the forum, as this has been the culmination of six months hard work.
“We are looking forward to getting involved with the local forums and have already registered our interest to attend “How to Create a Positive Contact Centre Culture” which is running on 26thJune in Nottingham – just to benchmark ourselves against best practise and see if we can pick up any hints and tips.
“Although we do a lot of fun things to keep the energy levels up in the contact centre, for example ‘Wheel of Fortune’ ‘Logo Bingo’ and Battleship’s we are always looking for other things that we can introduce.
“We have set ourselves the goal of being a centre of excellence in Customer Service, and we can only do that by engaging with every single person who works here, and interacts daily with our customers.
“By joining the UKCCF, there are a lot of local events, which will really ensure that we can attend without having an adverse effect of the ‘day job’. Attendees will not only be myself, but also Team Leaders and Customer Service Co-Ordinators – to get everyone involved and engaged with our goal.”
For more information on Dimensions, please visit: www.dimensions.co.uk.
about the author: Chantelle Newton
