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Sentiment predicts closer integration between marketing and customer service, web chat and smart data will top the social customer care agenda in 2016

December 9, 2015 • Top Tips, Uncategorized • 2069

By: Social media never stands still. It is constantly evolving to keep pace with changing user demands. And,...
Webinar: Integrating social into the omni-channel experience

December 2, 2015 • Uncategorized • 1847

Customer demand for a seamless omni-channel experience is growing, and many businesses are struggling to balance the need to...
FREE White Paper: The pre-agent caller experience and its affects on customer behaviour

December 2, 2015 • Uncategorized • 2370

This white paper is the result of our first academic study of customer satisfaction, frustration, and behaviour following...
Sinclair Voicenet invests in Customer Support with new service appointment

November 25, 2015 • News, Uncategorized • 2741

EAST KILBRIDE, 24 NOVEMBER 2015 – Sinclair Voicenet, the UK’s longest established specialist provider of multimedia...
Content Guru Named a 2015 CCaaS, Western Europe Challenger by Gartner

November 17, 2015 • Uncategorized • 1544

Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s...
Take part in our national salary survey

October 2, 2015 • Uncategorized • 1903

Contact Centre Monthly has teamed up with recruitment specialist PSD on its annual salary survey, to gauge and benchmark rates of...

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April 21, 2020 • 824

Keeping customers engaged with In-app messaging

In this piece, Julien Rio, Director of Marketing at RingCentral Engage Digital, talks through five ways in-app messaging offers superior engagement for customers and streamlines internal processes. More and more companies are adding instant messaging as a channel for customer service, with popular platforms such as Facebook Messenger and WhatsApp...

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June 23, 2020 • 104

The future of the contact centre post Covid-19

Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every organisations’ portfolio. As conversations start to turn to life post Covid-19, we are being prompted to ask ourselves – both personally and commercially – what parts of ‘normal’ do we want to get back to? Will...

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February 17, 2020 • Blog • 879

How to motivate call centre teams with instant reward
February 17, 2020 • Blog • 844

Why AI is the Future of Cloud Contact Centre Technology

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Contact Us

Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288

Uncategorized

Sentiment predicts closer integration between marketing and customer service, web chat and smart data will top the social customer care agenda in 2016

Webinar: Integrating social into the omni-channel experience

FREE White Paper: The pre-agent caller experience and its affects on customer behaviour

Sinclair Voicenet invests in Customer Support with new service appointment

Content Guru Named a 2015 CCaaS, Western Europe Challenger by Gartner

Take part in our national salary survey

Articles

Keeping customers engaged with In-app messaging

Blog

The future of the contact centre post Covid-19

How to motivate call centre teams with instant reward

Why AI is the Future of Cloud Contact Centre Technology

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