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Sentiment predicts closer integration between marketing and customer service, web chat and smart data will top the social customer care agenda in 2016

December 9, 2015 • Top Tips, Uncategorized • 2136

By: Social media never stands still. It is constantly evolving to keep pace with changing user demands. And,...
Webinar: Integrating social into the omni-channel experience

December 2, 2015 • Uncategorized • 1910

Customer demand for a seamless omni-channel experience is growing, and many businesses are struggling to balance the need to...
FREE White Paper: The pre-agent caller experience and its affects on customer behaviour

December 2, 2015 • Uncategorized • 2441

This white paper is the result of our first academic study of customer satisfaction, frustration, and behaviour following...
Sinclair Voicenet invests in Customer Support with new service appointment

November 25, 2015 • News, Uncategorized • 2825

EAST KILBRIDE, 24 NOVEMBER 2015 – Sinclair Voicenet, the UK’s longest established specialist provider of multimedia...
Content Guru Named a 2015 CCaaS, Western Europe Challenger by Gartner

November 17, 2015 • Uncategorized • 1629

Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s...
Take part in our national salary survey

October 2, 2015 • Uncategorized • 1969

Contact Centre Monthly has teamed up with recruitment specialist PSD on its annual salary survey, to gauge and benchmark rates of...

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July 21, 2020 • 512

Sovran AI: We’re the human voice in the voicebot space

In April 2020, UKCCF ran a webinar with Sovran AI which looked at ‘The human voice in the complex voicebot space.’. You can view the webinar replay here: https://event.webinarjam.com/go/replay/22/lx7qyigh5u7uk. I caught up with Clive Elleforde, CRO, to get more insight into Sovran AI and its impact on the UK Contact Centre Industry....

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June 23, 2020 • 701

The future of the contact centre post Covid-19

Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every organisations’ portfolio. As conversations start to turn to life post Covid-19, we are being prompted to ask ourselves – both personally and commercially – what parts of ‘normal’ do we want to get back to? Will...

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February 17, 2020 • Blog • 1355

How to motivate call centre teams with instant reward
February 17, 2020 • Blog • 1290

Why AI is the Future of Cloud Contact Centre Technology

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Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288

Uncategorized

Sentiment predicts closer integration between marketing and customer service, web chat and smart data will top the social customer care agenda in 2016

Webinar: Integrating social into the omni-channel experience

FREE White Paper: The pre-agent caller experience and its affects on customer behaviour

Sinclair Voicenet invests in Customer Support with new service appointment

Content Guru Named a 2015 CCaaS, Western Europe Challenger by Gartner

Take part in our national salary survey

Articles

Sovran AI: We’re the human voice in the voicebot space

Blog

The future of the contact centre post Covid-19

How to motivate call centre teams with instant reward

Why AI is the Future of Cloud Contact Centre Technology

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