Articles

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  September 11, 2017 • 579

  Technology Won’t Help Without A Human Face

  VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always make the difference Today’s Joe Public – and Joan Citizen – have high expectations when it comes to engaging with brands and organisations. And as a result, every UK organisation has to align the way it [&hellip...

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Blog

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  March 9, 2018 • 172

  Three ways to improve how your contact centre recruits

  More so than ever before, contact centres are operating in an ultra-competitive hiring landscape. In the labour market five years ago, there were nearly six unemployed individuals for every job vacancy. Now, there are less than two. At the same time, employment is at levels not seen since the early 1970’s, while UK unemployment is [&hellip...

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  February 12, 2018 • Blog • 209

  New Technologies Find a Voice… And it’s Ours

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  February 1, 2018 • Blog • 341

  A Guide to Workplace Absenteeism

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