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Sentiment predicts closer integration between marketing and customer service, web chat and smart data will top the social customer care agenda in 2016

December 9, 2015 • Top Tips, Uncategorized • 2257

By: Social media never stands still. It is constantly evolving to keep pace with changing user demands. And,...
Webinar: Integrating social into the omni-channel experience

December 2, 2015 • Uncategorized • 2033

Customer demand for a seamless omni-channel experience is growing, and many businesses are struggling to balance the need to...
FREE White Paper: The pre-agent caller experience and its affects on customer behaviour

December 2, 2015 • Uncategorized • 2592

This white paper is the result of our first academic study of customer satisfaction, frustration, and behaviour following...
Sinclair Voicenet invests in Customer Support with new service appointment

November 25, 2015 • News, Uncategorized • 2980

EAST KILBRIDE, 24 NOVEMBER 2015 – Sinclair Voicenet, the UK’s longest established specialist provider of multimedia...
Content Guru Named a 2015 CCaaS, Western Europe Challenger by Gartner

November 17, 2015 • Uncategorized • 1778

Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s...
Take part in our national salary survey

October 2, 2015 • Uncategorized • 2120

Contact Centre Monthly has teamed up with recruitment specialist PSD on its annual salary survey, to gauge and benchmark rates of...

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January 15, 2021 • 631

Are people the new disruptors in customer experience?

Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he said, never listen in the first place. Strange though it seems to take advice from a novelist in the context of the customer journey, there is much to be said about the human capacity to empathise. And empathy [&hellip...

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October 9, 2020 • 1408

The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact?

When the world changes, we can either try to deny it, or we can embrace it. The impact of COVID-19 will no doubt be far-reaching, bringing change to all aspects of society. But in the world of contact centres, that change has already taken place. Let’s face facts, COVID-19 has forced unprecedented change upon businesses [&hellip...

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June 23, 2020 • Blog • 2304

The future of the contact centre post Covid-19
February 17, 2020 • Blog • 2750

How to motivate call centre teams with instant reward

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Chantelle Newton
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chantelle@contactcentremonthly.co.uk
07540 227 288

Uncategorized

Sentiment predicts closer integration between marketing and customer service, web chat and smart data will top the social customer care agenda in 2016

Webinar: Integrating social into the omni-channel experience

FREE White Paper: The pre-agent caller experience and its affects on customer behaviour

Sinclair Voicenet invests in Customer Support with new service appointment

Content Guru Named a 2015 CCaaS, Western Europe Challenger by Gartner

Take part in our national salary survey

Articles

Are people the new disruptors in customer experience?

Blog

The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact?

The future of the contact centre post Covid-19

How to motivate call centre teams with instant reward

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