Articles

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  February 7, 2019 • 121

  Digital transformation in the contact centre – Is there a millennial skill gap?

  Lazy. Entitled. Workshy. Uncommitted. Just a few words that are regularly used to describe an entire generation of workers. Millennials carry with them a stigma in the workplace that simply won’t go away. For many employers, the fact that millennials will make up half of the global workforce by 2050 may be a major concern. [&hellip...

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Blog

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  February 11, 2019 • 66

  Lessons in enhancing customer experience

  We’re in the midst of the Age of the Customer, when it has never been easier for consumers to research their own options and compare prices. In the traditionally cost-led utility space, this fork is double-pronged; news of inflated prices, customers being overcharged, and generally poor service is shared and spread at a faster rate [&hellip...

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  February 8, 2019 • Blog • 85

  3 Steps to deliver contact centre transformation

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  February 4, 2019 • Blog • 133

  How to use chatbots to enhance customer experience

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