News

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  PCI DSS 3.2 set to expose ‘compliance cramming’ culture, warns PCI Pal

  February 1, 2018 • News • 739

  New data security standard comes into force 1 February, requires evidence of constant compliance Four out of five companies...

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  The UK Contact Centre Forum Ltd partners with Call & Contact Centre Expo 2018

  January 15, 2018 • News • 629

    The UK Contact Centre Forum Ltd has announced they have partnered with Europe’s leading Call & Contact Centre...

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  Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Europe

  January 14, 2018 • News • 660

  LONDON, 9th January 2018 — TeleTech Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs,...

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  Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn

  December 13, 2017 • News • 667

  According to research,despite the many different methods of customer engagement, in 2017 the telephone still represents around...

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  Eckoh’s Apple Pay solution wins Payment Innovation of the Year

  November 28, 2017 • News • 633

  Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has won the Payment Innovation...

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  Demand For Permanent Contact Centre Staff Soars Above Temp Demand In 2017

  November 28, 2017 • News • 799

  The contact centre industry is using permanent employment as one option for securing the best available contact centre talent...

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  Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services

  October 26, 2017 • News • 724

   Award-winning secure voice solutions provider, Aeriandi, has today unveiled its automatic speech recognition (ASR) technology...

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  SVL Business Solutions Launches RevolutionCloud

  October 24, 2017 • News • 794

  New hosted service revolutionises how contact centres acquire and use technology EAST KILBRIDE, 24 OCTOBER 2017 – SVL Business...

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  Jabra announces new Cashbacks promotion

  October 4, 2017 • News • 730

  Offers on professional headsets to provide UK and Ireland-based customers with another way to save money on their purchases...

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  Are Mobile Devices Taking Over Online Shopping?

  September 13, 2017 • News • 958

  LONDON, Sep 13, 2017 – Not according to the latest consumer research by leading global customer experience and business process...