News

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  Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service

  December 12, 2019 • News • 610

  Bracknell, UK – 11 December 2019 – For the second year in a row, leader in cloud communications solutions, Content Guru...

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  Securitas future-proofs resilience of emergency response services with IPI partnership

  December 12, 2019 • News • 437

  Digital contact centre specialist helps ensure 24/7 emergency support for Securitas clients 10th December 2019 – IPI, the...

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  SVL announces partnership with Agile Business Process to improve Contact Centre Automation

  December 10, 2019 • News • 342

  SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing...

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  Triumph for Gala Technology as they scoop major payments award

  November 19, 2019 • News • 988

  Gala Technology, the innovative development team behind the cloud based, secure and PCI DSS compliant payment solution, SOTpay,...

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  Secure Payments in Web Chat wins a Bronze medal for Eckoh

  November 4, 2019 • News • 901

  Eckoh plc (AIM: ECK) has won a bronze medal at the recent UK Contact Centre Forum (UKCCF) awards for the Best Use of Technology....

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  Jabra teams up with Zoom to offer a fully immersive video conferencing experience

  October 22, 2019 • News • 962

  Jabra PanaCast selected as the first video device for new Zoom service Delivers a video conferencing experience akin to in-person...

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  Puzzel appoints Rob Wiles as Partner Channel Director

  October 16, 2019 • News • 622

  Appointment marks the launch of company’s new channel strategy  Puzzel, a leading cloud-based contact centre software...

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  Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies

  October 15, 2019 • News • 1025

  AMI Conversational Artificial Intelligence Solution Transforms Services for Citizens London, 15th October 2019 – Britannic...

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  Content Guru Delivering Specialist Customer Engagement and Experience to UK Government

  October 15, 2019 • News • 478

  Global leader in Customer Engagement and Experience solutions, Content Guru, has been accepted as a supplier to the United...

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  Jabra launches new Q4 cashback promotion

  October 15, 2019 • News • 415

  Quarterly offers on professional headsets and speakerphones to provide UK and Ireland-based customers with another way to save...