News

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  Oracle Helps Major Insurer Streamline Customer Experience

  February 13, 2020 • News • 764

  Oracle Communications’ SD-WAN eliminates downtime and improves customer resolution times for F&G REDWOOD SHORES, Calif. –...

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  IPI implements AI chatbot for Northern Ireland Water

  February 13, 2020 • News • 671

  Part of digital transformation strategy to enhance customer experience within utility company IPI, the digital contact centre...

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  SVL announces partnership with The Modular Analytics Company to provide our contact centre clients with a cost-effective and targeted analytics programme.

  February 13, 2020 • News • 534

  SVL is pleased to announce a formal partnership with The Modular Analytics Company, a UK company who have created a UK business...

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  CallGuard wins for the fourth year in a row at the PCI Excellence Awards

  January 24, 2020 • News • 685

  Eckoh is celebrating its patented payment security solution proving, once again, that it meets more than just PCI DSS compliance...

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  TTEC announces new contract win with Volkswagen Group UK and opens a new contact centre in Leeds

  January 23, 2020 • News • 794

  LONDON, 23 January 2020—TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on...

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  IPI bolsters voice biometric capabilities through partnership with Aculab

  January 10, 2020 • News • 700

  Addition of VoiSentry biometric engine into IPI product suite eases identity and verification process Reading, UK – 9 January...

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  SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations.

  January 8, 2020 • News • 473

  SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in...

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  Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio

  December 17, 2019 • News • 718

  Oslo, Norway – Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of...

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  Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service

  December 17, 2019 • News • 682

  Bracknell, UK – 11 December 2019 – For the second year in a row, leader in cloud communications solutions, Content Guru...

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  Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service

  December 12, 2019 • News • 765

  Bracknell, UK – 11 December 2019 – For the second year in a row, leader in cloud communications solutions, Content Guru...