News

• 

  IPI bolsters voice biometric capabilities through partnership with Aculab

  January 10, 2020 • News • 637

  Addition of VoiSentry biometric engine into IPI product suite eases identity and verification process Reading, UK – 9 January...

• 

  SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations.

  January 8, 2020 • News • 400

  SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in...

• 

  Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio

  December 17, 2019 • News • 647

  Oslo, Norway – Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of...

• 

  Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service

  December 17, 2019 • News • 605

  Bracknell, UK – 11 December 2019 – For the second year in a row, leader in cloud communications solutions, Content Guru...

• 

  Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service

  December 12, 2019 • News • 699

  Bracknell, UK – 11 December 2019 – For the second year in a row, leader in cloud communications solutions, Content Guru...

• 

  Securitas future-proofs resilience of emergency response services with IPI partnership

  December 12, 2019 • News • 566

  Digital contact centre specialist helps ensure 24/7 emergency support for Securitas clients 10th December 2019 – IPI, the...

• 

  SVL announces partnership with Agile Business Process to improve Contact Centre Automation

  December 10, 2019 • News • 435

  SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing...

• 

  Triumph for Gala Technology as they scoop major payments award

  November 19, 2019 • News • 1081

  Gala Technology, the innovative development team behind the cloud based, secure and PCI DSS compliant payment solution, SOTpay,...

• 

  Secure Payments in Web Chat wins a Bronze medal for Eckoh

  November 4, 2019 • News • 1008

  Eckoh plc (AIM: ECK) has won a bronze medal at the recent UK Contact Centre Forum (UKCCF) awards for the Best Use of Technology....

• 

  Jabra teams up with Zoom to offer a fully immersive video conferencing experience

  October 22, 2019 • News • 1072

  Jabra PanaCast selected as the first video device for new Zoom service Delivers a video conferencing experience akin to in-person...