News

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  The ten C’s of employee engagement

  March 18, 2016 • News, The Science Bit • 4537

  The ten C’s of employee engagement can engage heads, hearts, and hands. 1. Connect: Line managers must show that they value...

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  Are your workforce competent to manage your outbound operation?

  March 15, 2016 • News • 3141

  The Challenge On the 24th February 2016 the latest Ofcom consultation came to an end. As you may be aware there are quite a few...

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  Plantronics Names Paul Clark VP and Managing Director for Europe and Africa Business

  March 14, 2016 • News • 1653

  Plantronics has today announced the appointment of Paul Clark as Vice President and Managing Director of its Europe and...

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  Labor First wins 2016 CRM Service Elite Award with revamped customer contact technology from NewVoiceMedia

  March 10, 2016 • News • 1631

  CRM Magazine has named Labor First, an organisation that manages health benefits for retirees, as a 2016 CRM Service Elite...

• NewVoiceMedia strengthens executive team with new appointment

  March 10, 2016 • News • 1436

  NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has...

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  Content Guru to Star in Public Sector Double Bill

  March 10, 2016 • News • 1485

  In March and April, Content Guru will continue its momentum in the Public Sector with appearances at consecutive high-profile...

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  RichRelevance and Now Interact Enhance Omnichannel Customer Service Through Personalization

  March 9, 2016 • News • 1342

  Strategic partnership enhances the Relevance Cloud™ to allow retailers to precisely determine the right contact channel for a...

• A wake up call for the UK insurance industry

  March 9, 2016 • News, The Science Bit, Top Tips • 1854

    The UK insurance industry is suffering from a major crisis of confidence. Multiple reports have all come to the same...

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  NewVoiceMedia recognised among Companies to Inspire Britain 2016

  March 2, 2016 • News • 1502

  NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has...

• Saga chooses Sabio to support its business-critical customer contact centres

  March 2, 2016 • News • 3281

  In addition to ongoing 24x7x365 contact centre technology support, Sabio partners with Saga to help build out future technology...