News

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  Economic recovery not reflected in pay packets

  August 14, 2015 • News • 615

  Organisations still aren’t positioning employee pay competitively at the top of the market, despite improved economic...

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  Go digital or die…

  August 14, 2015 • News • 754

  …seems to be the message from the 2015 Dimension Data Global Contact Centre Benchmarking Report. It reveals that, within...

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  Smartphone is most popular Internet device

  August 14, 2015 • News • 606

  Telecoms regulator Ofcom has released a report which reveals that smartphones are now responsible for a third of internet access,...

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  Outsourcer deploys Britannic cloud solution

  August 4, 2015 • News • 573

  A specialist contact centre in the housing maintenance market, Mears 24/7 has centralised its telecommunications with an...

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  CX Company supports online self-service for Germany’s TARGOBANK

  August 4, 2015 • News • 519

  TARGOBANK, a leading consumer finance provider with over 4 million customers, has become the first bank in Germany to use CX...

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  NewVoiceMedia latest release to help boost sales performance

  August 4, 2015 • News • 480

  NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow...

• Intelecom UK doubles license revenue in last 12 months

  August 4, 2015 • News • 486

  Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, today announced a 122% increase in license...

• SBL partners with Sinclair Voicenet

  August 4, 2015 • News • 508

  Software Box Limited (SBL), one of the UK’s leading providers of information security solutions to the public and private...

• Aster Healthcare opts for Dreambox contact centre powered by Vocalcom contact centre software

  August 4, 2015 • News • 548

  Aster DM Healthcare, a leading UAE medical institution, has selected Vocalcom cloud partner Dreambox to deliver a unified contact...

• Jabra extends its commitment to the contact centre industry with an upgraded product

  August 4, 2015 • News • 487

  Jabra has announced the availability of a new upgraded product for the contact centre industry – the Jabra BIZ™ 2400 II...