News

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  Benchmarking Report – 2016 Survey Now Open

  October 2, 2015 • News • 2463

  Dimension Data Global Contact Centre Benchmarking Report – 2016 Survey Now Open Take part now to see how your customer...

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  Which? calls time on unfair banking

  October 2, 2015 • News • 790

  Consumer group Which? has asked the Competition and Markets Authority (CMA) to ‘name and shame’ the worst performing...

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  New consumer rights come into force

  October 2, 2015 • News • 787

  More power has been handed to customers as part of a revision to the Consumer Rights Act. The right to a refund for a faulty...

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  NewVoiceMedia customers experience rapid growth

  September 29, 2015 • News • 817

  Customer contact management technology company NewVoiceMedia has announced that its customers are growing at 13 times the...

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  Over half British workers now work from home

  September 11, 2015 • News • 1137

  A survey by audio company Plantronics has revealed around half of the British workforce now do some elements of their job away...

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  NewVoiceMedia recognised by Sunday Times

  September 11, 2015 • News • 727

  Cloud tech provider NewVoiceMedia has been recognised in the Sunday Times Hiscox Tech Track 100, reflecting its rapid...

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  KLM airline offers more intelligent answers online

  September 11, 2015 • News • 781

  Travellers searching the website of Dutch national airline KLM will find it easier than ever before to find the information they...

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  New headset from Plantronics

  September 11, 2015 • News • 849

  Plantronics claims that its new Voyager Focus UC makes it easy to stay focused and to hear and be heard in open, collaborative...

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  Government strike proposals “outdated” say CIPD

  September 11, 2015 • News • 764

  The Government’s proposals on strike laws are an outdated response to industrial relations issues currently facing UK employers...

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  Ember establishes training division

  September 11, 2015 • News • 740

  Customer management consultancy Ember Services has established a new training division to help clients build strong people skills...