News

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  NI Executive ministers announce unique 300 job investment by Sensée

  March 6, 2020 • News • 270

  The First Minister Arlene Foster and deputy First Minister Michelle O’Neill today announced 300 home based jobs in a...

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  Traditional Customer Contact Centres must adapt to survive claims new survey

  March 4, 2020 • News • 361

  The walls of many traditional contact centres will be coming down over the next 10 years according to a new UKCCF survey, in...

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  Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200

  February 25, 2020 • News • 332

  Bracknell, U.K. – 25 February 2020 – Bracknell-based privately-owned provider of cloud contact centre solutions,...

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  IPI teams up with UK Youth to help young people build bright futures

  February 25, 2020 • News • 170

  Reading-based company has so far raised £7,000 with more initiatives planned 25th February 2020 – Reading-based digital...

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  TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre

  February 20, 2020 • News • 193

  Two industry leaders combine to deliver customer success at scale. London, 19 February, 2020 – TTEC Holdings, Inc. (NASDAQ:...

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  Oracle Helps Major Insurer Streamline Customer Experience

  February 13, 2020 • News • 399

  Oracle Communications’ SD-WAN eliminates downtime and improves customer resolution times for F&G REDWOOD SHORES, Calif. –...

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  IPI implements AI chatbot for Northern Ireland Water

  February 13, 2020 • News • 359

  Part of digital transformation strategy to enhance customer experience within utility company IPI, the digital contact centre...

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  SVL announces partnership with The Modular Analytics Company to provide our contact centre clients with a cost-effective and targeted analytics programme.

  February 13, 2020 • News • 263

  SVL is pleased to announce a formal partnership with The Modular Analytics Company, a UK company who have created a UK business...

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  CallGuard wins for the fourth year in a row at the PCI Excellence Awards

  January 24, 2020 • News • 398

  Eckoh is celebrating its patented payment security solution proving, once again, that it meets more than just PCI DSS compliance...

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  TTEC announces new contract win with Volkswagen Group UK and opens a new contact centre in Leeds

  January 23, 2020 • News • 431

  LONDON, 23 January 2020—TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on...