News

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  Take security seriously when getting back to work

  May 14, 2020 • News • 108

  UK companies are being urged to take security seriously in their contact centres when adapting their home-working and office...

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  Over half of all UK contact centres plan to invest more in omnichannel capabilities, according to industry research by Content Guru

  April 8, 2020 • News • 408

  Improving contact centre choice is becoming a top priority for UK contact centres, but few have the ability to deploy a remote...

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  COVID 19 How are you preparing to help Reduce absenteeism through ill health all year round, not just in difficult times like now

  March 31, 2020 • News • 551

  You spend thousands of pounds on equipment to make the work environment a more productive and easier place to work on. You...

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  NI Executive ministers announce unique 300 job investment by Sensée

  March 6, 2020 • News • 658

  The First Minister Arlene Foster and deputy First Minister Michelle O’Neill today announced 300 home based jobs in a...

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  Traditional Customer Contact Centres must adapt to survive claims new survey

  March 4, 2020 • News • 491

  The walls of many traditional contact centres will be coming down over the next 10 years according to a new UKCCF survey, in...

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  Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200

  February 25, 2020 • News • 411

  Bracknell, U.K. – 25 February 2020 – Bracknell-based privately-owned provider of cloud contact centre solutions,...

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  IPI teams up with UK Youth to help young people build bright futures

  February 25, 2020 • News • 245

  Reading-based company has so far raised £7,000 with more initiatives planned 25th February 2020 – Reading-based digital...

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  TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre

  February 20, 2020 • News • 281

  Two industry leaders combine to deliver customer success at scale. London, 19 February, 2020 – TTEC Holdings, Inc. (NASDAQ:...

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  Oracle Helps Major Insurer Streamline Customer Experience

  February 13, 2020 • News • 488

  Oracle Communications’ SD-WAN eliminates downtime and improves customer resolution times for F&G REDWOOD SHORES, Calif. –...

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  IPI implements AI chatbot for Northern Ireland Water

  February 13, 2020 • News • 437

  Part of digital transformation strategy to enhance customer experience within utility company IPI, the digital contact centre...