News

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  Maintel launches Callmedia CX Now- ushering in the cloud-based contact centre of the future

  September 8, 2020 • News • 145

  Callmedia CX Now helps businesses take on-premise customer experience solutions to the cloud London, UK – September 8th 8:30am...

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  …And Then What Happened?

  August 19, 2020 • News • 197

  2 years after the launch of the GDPR (General Data Protection Regulation) and the 2018 Data Protection Act (DPA) Channel Doctors...

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  Significant UK Contract Win

  August 13, 2020 • News • 261

  Six-year Capita and TfL contract renewal worth £4m Eckoh plc (AIM:ECK), the global provider of secure payment products and...

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  Contact centre operator Ascensos announces major expansion into Turkey – part of planned Pan-European push

  July 8, 2020 • News • 578

  Customer management and service provider Ascensos is to open its first contact centre in Turkey as part of an expansion into...

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  UK workers claim to be more productive at home

  June 22, 2020 • News • 1101

  56% of workers feel more productive than in their usual place of work. 45% say this is due to less distractions from office noise...

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  74 per cent of contact centre employees who homework have a better work-life-balance says new survey

  June 12, 2020 • News • 1412

  Wokingham, UK, 12th June 2020.  The UK’s largest contact centre homeworking survey “The 2020 UK HomeAgent Study” reveals...

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  Eckoh’s security solution CallGuard wins twice at the Card Not Present Awards 2020

  June 3, 2020 • News • 468

  Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has won both the Judges Award...

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  Take security seriously when getting back to work

  May 14, 2020 • News • 633

  UK companies are being urged to take security seriously in their contact centres when adapting their home-working and office...

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  Over half of all UK contact centres plan to invest more in omnichannel capabilities, according to industry research by Content Guru

  April 8, 2020 • News • 706

  Improving contact centre choice is becoming a top priority for UK contact centres, but few have the ability to deploy a remote...

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  COVID 19 How are you preparing to help Reduce absenteeism through ill health all year round, not just in difficult times like now

  March 31, 2020 • News • 768

  You spend thousands of pounds on equipment to make the work environment a more productive and easier place to work on. You...