News

• 

  The truth behind the voice

  September 18, 2018 • News • 102

  This week has seen two highly publicised incidents where contact centres have refused service to people in the UK. In separate...

• 

  Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

  August 23, 2018 • News • 112

  LONDON 23 August 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today...

• 

  8×8 Announces General Availability of X Series

  July 17, 2018 • News • 177

  First Cloud Solution to Integrate Voice, Conferencing, Collaboration and Contact Center on a Single Platform to Radically...

• 

  GCI to implement new contact centre at housing and homelessness charity, Shelter

  July 16, 2018 • News • 282

  Leading Converged ICT Service Provider GCI has won a significant Skype for Business Contact Centre contract with the UK’s...

• 

  Genesys omnichannel customer experience solutions now available on G-Cloud 10

  July 12, 2018 • News • 143

  Frimley, UK.— July 12, 2018 — Genesys® (www.genesys.com/UK), the global leader in omnichannel customer experience and...

• 

  NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index

  June 21, 2018 • News • 64

  NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research...

• 

  De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches

  June 14, 2018 • News • 62

  Following reports* of a significant data breach by Dixons Carphone’s, which has involved 5.9 million payment cards and 1.2...

• 

  NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award

  June 12, 2018 • News • 58

  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM...

• 

  Delivering an exceptional customer experience through people, process and technology – a three point plan

  June 6, 2018 • Blog, News • 114

  As new technologies and changing compliance requirements transform customer interactions, a blended approach to customer service...

• 

  Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience

  June 5, 2018 • News • 71

  Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won the...