News

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  Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira

  October 19, 2020 • News • 1435

  Customer Touch Point has agreed a reseller partnership with Avoira which will see the two companies promoting a pioneering...

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  Daktela UK awarded UK G-Cloud 12 Status

  October 9, 2020 • News • 1001

  Daktela UK, a leader in cloud communications, today announced that they will feature on the UK Government, Crown Commercial...

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  Echo supports digital transformation at Dŵr Cymru Welsh Water

  October 9, 2020 • News • 1261

  Transformation project leads to 33% increase in digital transactions A digital transformation programme supported by Echo Managed...

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  Jabra launches new Q4 cashback promotion

  October 7, 2020 • News • 418

  Quarterly offers on professional audio devices to provide UK and Ireland-based customers with another way to save money on their...

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  Left on hold – Two-thirds of Brits frustrated at long customer service waiting times, Maintel research reveals

  October 5, 2020 • News • 307

  Calling a business is often a last resort – with 60.9% people trying to solve the issue themselves On average it takes 22.4...

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  Maintel launches Callmedia CX Now- ushering in the cloud-based contact centre of the future

  September 8, 2020 • News • 556

  Callmedia CX Now helps businesses take on-premise customer experience solutions to the cloud London, UK – September 8th 8:30am...

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  …And Then What Happened?

  August 19, 2020 • News • 434

  2 years after the launch of the GDPR (General Data Protection Regulation) and the 2018 Data Protection Act (DPA) Channel Doctors...

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  Significant UK Contract Win

  August 13, 2020 • News • 598

  Six-year Capita and TfL contract renewal worth £4m Eckoh plc (AIM:ECK), the global provider of secure payment products and...

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  Contact centre operator Ascensos announces major expansion into Turkey – part of planned Pan-European push

  July 8, 2020 • News • 942

  Customer management and service provider Ascensos is to open its first contact centre in Turkey as part of an expansion into...

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  UK workers claim to be more productive at home

  June 22, 2020 • News • 1341

  56% of workers feel more productive than in their usual place of work. 45% say this is due to less distractions from office noise...