News

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  Contact centre operator Ascensos announces major expansion into Turkey – part of planned Pan-European push

  July 8, 2020 • News • 265

  Customer management and service provider Ascensos is to open its first contact centre in Turkey as part of an expansion into...

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  UK workers claim to be more productive at home

  June 22, 2020 • News • 897

  56% of workers feel more productive than in their usual place of work. 45% say this is due to less distractions from office noise...

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  74 per cent of contact centre employees who homework have a better work-life-balance says new survey

  June 12, 2020 • News • 1219

  Wokingham, UK, 12th June 2020.  The UK’s largest contact centre homeworking survey “The 2020 UK HomeAgent Study” reveals...

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  Eckoh’s security solution CallGuard wins twice at the Card Not Present Awards 2020

  June 3, 2020 • News • 404

  Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has won both the Judges Award...

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  Take security seriously when getting back to work

  May 14, 2020 • News • 542

  UK companies are being urged to take security seriously in their contact centres when adapting their home-working and office...

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  Over half of all UK contact centres plan to invest more in omnichannel capabilities, according to industry research by Content Guru

  April 8, 2020 • News • 658

  Improving contact centre choice is becoming a top priority for UK contact centres, but few have the ability to deploy a remote...

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  COVID 19 How are you preparing to help Reduce absenteeism through ill health all year round, not just in difficult times like now

  March 31, 2020 • News • 727

  You spend thousands of pounds on equipment to make the work environment a more productive and easier place to work on. You...

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  NI Executive ministers announce unique 300 job investment by Sensée

  March 6, 2020 • News • 792

  The First Minister Arlene Foster and deputy First Minister Michelle O’Neill today announced 300 home based jobs in a...

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  Traditional Customer Contact Centres must adapt to survive claims new survey

  March 4, 2020 • News • 614

  The walls of many traditional contact centres will be coming down over the next 10 years according to a new UKCCF survey, in...

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  Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200

  February 25, 2020 • News • 511

  Bracknell, U.K. – 25 February 2020 – Bracknell-based privately-owned provider of cloud contact centre solutions,...