Incentive Ideas | Contact Centre Monthly

Incentive Ideas

Ten pin bowling

July 3, 2015 • Incentive Ideas • 2729

Team building doesn’t get more competitive than bowling! You could just go to your local lanes, or if you want an extra...
Cocktail making

July 2, 2015 • Incentive Ideas • 2204

If you’re stuck for ideas for a team night out as a reward for excellent performance, you can’t get much better than...

January 15, 2021 • 606

Are people the new disruptors in customer experience?

Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he said, never listen in the first place. Strange though it seems to take advice from a novelist in the context of the customer journey, there is much to be said about the human capacity to empathise. And empathy [&hellip...

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October 9, 2020 • 1383

The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact?

When the world changes, we can either try to deny it, or we can embrace it. The impact of COVID-19 will no doubt be far-reaching, bringing change to all aspects of society. But in the world of contact centres, that change has already taken place. Let’s face facts, COVID-19 has forced unprecedented change upon businesses [&hellip...

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June 23, 2020 • Blog • 2274

The future of the contact centre post Covid-19
February 17, 2020 • Blog • 2723

How to motivate call centre teams with instant reward

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