Incentive Ideas | Contact Centre Monthly

Incentive Ideas

Ten pin bowling

July 3, 2015 • Incentive Ideas • 1695

Team building doesn’t get more competitive than bowling! You could just go to your local lanes, or if you want an extra...
Cocktail making

July 2, 2015 • Incentive Ideas • 1144

If you’re stuck for ideas for a team night out as a reward for excellent performance, you can’t get much better than...

8x8

September 20, 2018 • 247

Natural Language IVR

OK Google – play Absolute Radio. Alexa – add 15 avocados to my shopping basket.* Natural Language IVR (NL IVR aka Voice Recognition) I’ll admit it – I have a smart speaker. At first, I was uncomfortable speaking to it and making it do simple tasks that I was more than capable of doing myself. [&hellip...

Articles Read More

November 13, 2018 • 91

How to Improve Customer Satisfaction with Self-Service

There is a good reason why self-service is popular with businesses; this is cost. Live agents are often the most costly ingredient in the contact centre. Any technology which reduces the demand for agents will reduce your overall cost of delivery. This makes self-service technology an exciting proposition as it provides a better customer...

Blog Read More
November 13, 2018 • Blog • 99

What is Digital Transformation?
November 13, 2018 • Blog • 107

Should your Contact Centre join the Cloud?

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