Incentive Ideas | Contact Centre Monthly

Incentive Ideas

Ten pin bowling

July 3, 2015 • Incentive Ideas • 1603

Team building doesn’t get more competitive than bowling! You could just go to your local lanes, or if you want an extra...
Cocktail making

July 2, 2015 • Incentive Ideas • 1075

If you’re stuck for ideas for a team night out as a reward for excellent performance, you can’t get much better than...

8x8

September 20, 2018 • 90

Natural Language IVR

OK Google – play Absolute Radio. Alexa – add 15 avocados to my shopping basket.* Natural Language IVR (NL IVR aka Voice Recognition) I’ll admit it – I have a smart speaker. At first, I was uncomfortable speaking to it and making it do simple tasks that I was more than capable of doing myself. [&hellip...

Articles Read More

September 4, 2018 • 136

Keep calm and de-scope! PCI DSS compliance for contact centres

Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met up with Tony Smith at PCI Pal to discuss how to make compliance and customer experience the perfect match. Here are their thoughts and 3 ways to de-scope your contact centre. As many more of [&hellip...

Blog Read More
August 16, 2018 • Blog • 97

How intermediaries can own more of the customer relationship
July 11, 2018 • Blog • 163

Three ways to leverage Workforce Management and drive ROI

Problem retrieving data from Twitter

Contact Us

Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288

Social Networks

Useful Links

Categories

Find us on Facebook

© 2018 Contact Centre Monthly™

CC360 powered by Midway Sky