Call Centre Profiles

Playing the Generation Game

February 9, 2016 • Call centre profiles, Jargon Buster • 1246

Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
I love you so much, I just couldn’t imagine living without you!

February 9, 2016 • Call centre profiles, Jargon Buster • 1279

February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
Cabot Credit Management: 7 key lessons for implementing analytics

September 16, 2015 • Call centre profiles • 1530

When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...
Homeworking: a flexible working culture for LV=

September 11, 2015 • Call centre profiles • 2435

At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....
British Gas: A comprehensive review of working patterns

August 13, 2015 • Call centre profiles • 2123

The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...
How Genesis Housing is using actionable customer insight

August 7, 2015 • Call centre profiles • 1473

A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...

September 4, 2018 • 136

Keep calm and de-scope! PCI DSS compliance for contact centres

Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met up with Tony Smith at PCI Pal to discuss how to make compliance and customer experience the perfect match. Here are their thoughts and 3 ways to de-scope your contact centre. As many more of [&hellip...

Blog Read More
August 16, 2018 • Blog • 97

How intermediaries can own more of the customer relationship
July 11, 2018 • Blog • 164

Three ways to leverage Workforce Management and drive ROI

Problem retrieving data from Twitter

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Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288