Call Centre Profiles | Contact Centre Monthly

Call centre profiles

Playing the Generation Game

February 9, 2016 • Call centre profiles, Jargon Buster • 1050

Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
I love you so much, I just couldn’t imagine living without you!

February 9, 2016 • Call centre profiles, Jargon Buster • 1092

February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
Cabot Credit Management: 7 key lessons for implementing analytics

September 16, 2015 • Call centre profiles • 1311

When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...
Homeworking: a flexible working culture for LV=

September 11, 2015 • Call centre profiles • 2105

At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....
British Gas: A comprehensive review of working patterns

August 13, 2015 • Call centre profiles • 1837

The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...
How Genesis Housing is using actionable customer insight

August 7, 2015 • Call centre profiles • 1206

A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...

8x8

September 11, 2017 • 579

Technology Won’t Help Without A Human Face

VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always make the difference Today’s Joe Public – and Joan Citizen – have high expectations when it comes to engaging with brands and organisations. And as a result, every UK organisation has to align the way it [&hellip...

Articles Read More

March 9, 2018 • 172

Three ways to improve how your contact centre recruits

More so than ever before, contact centres are operating in an ultra-competitive hiring landscape. In the labour market five years ago, there were nearly six unemployed individuals for every job vacancy. Now, there are less than two. At the same time, employment is at levels not seen since the early 1970’s, while UK unemployment is [&hellip...

Blog Read More
February 12, 2018 • Blog • 209

New Technologies Find a Voice… And it’s Ours
February 1, 2018 • Blog • 340

A Guide to Workplace Absenteeism

Problem retrieving data from Twitter

Contact Us

Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288

Social Networks

Useful Links

Categories

Find us on Facebook

© 2018 Contact Centre Monthly™

CC360 powered by Midway Sky