Call Centre Profiles | Contact Centre Monthly

Call centre profiles

Playing the Generation Game

February 9, 2016 • Call centre profiles, Jargon Buster • 1999

Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
I love you so much, I just couldn’t imagine living without you!

February 9, 2016 • Call centre profiles, Jargon Buster • 2022

February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
Cabot Credit Management: 7 key lessons for implementing analytics

September 16, 2015 • Call centre profiles • 2362

When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...
Homeworking: a flexible working culture for LV=

September 11, 2015 • Call centre profiles • 3953

At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....
British Gas: A comprehensive review of working patterns

August 13, 2015 • Call centre profiles • 3198

The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...
How Genesis Housing is using actionable customer insight

August 7, 2015 • Call centre profiles • 2450

A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...

EdenRed

April 6, 2020 • 51

How COVID 19 is driving contact centre innovation

Try as we might to plan for the unexpected, it is doubtful that any organisation planned for the epidemic we are all experiencing today. COVID-19 is taking over daily life for people and businesses around the world. Its full impact is not yet known, nor do we know how long it will take to overcome [&hellip...

Articles Read More

February 17, 2020 • 429

How to motivate call centre teams with instant reward

“Instant reward schemes in call centres can make the difference between motivation and disengagement for your employees and your customers” says Lee O’Connor, Operations Director at Edenred. Call centre and telephone-based workers are the “hidden heroes” of the UK economy. In every business, it is their performance on the front line as...

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February 17, 2020 • Blog • 356

Why AI is the Future of Cloud Contact Centre Technology
December 17, 2019 • Blog • 976

2020: Simple and smart, your best year ever for WFM

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