Call Centre Profiles | Contact Centre Monthly

Call centre profiles

Playing the Generation Game

February 9, 2016 • Call centre profiles, Jargon Buster • 2124

Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
I love you so much, I just couldn’t imagine living without you!

February 9, 2016 • Call centre profiles, Jargon Buster • 2169

February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
Cabot Credit Management: 7 key lessons for implementing analytics

September 16, 2015 • Call centre profiles • 2478

When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...
Homeworking: a flexible working culture for LV=

September 11, 2015 • Call centre profiles • 4288

At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....
British Gas: A comprehensive review of working patterns

August 13, 2015 • Call centre profiles • 3362

The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...
How Genesis Housing is using actionable customer insight

August 7, 2015 • Call centre profiles • 2575

A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...

EdenRed

April 21, 2020 • 827

Keeping customers engaged with In-app messaging

In this piece, Julien Rio, Director of Marketing at RingCentral Engage Digital, talks through five ways in-app messaging offers superior engagement for customers and streamlines internal processes. More and more companies are adding instant messaging as a channel for customer service, with popular platforms such as Facebook Messenger and WhatsApp...

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June 23, 2020 • 104

The future of the contact centre post Covid-19

Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every organisations’ portfolio. As conversations start to turn to life post Covid-19, we are being prompted to ask ourselves – both personally and commercially – what parts of ‘normal’ do we want to get back to? Will...

Blog Read More
February 17, 2020 • Blog • 880

How to motivate call centre teams with instant reward
February 17, 2020 • Blog • 844

Why AI is the Future of Cloud Contact Centre Technology

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