Call Centre Profiles | Contact Centre Monthly

Call centre profiles

Playing the Generation Game

February 9, 2016 • Call centre profiles, Jargon Buster • 2232

Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
I love you so much, I just couldn’t imagine living without you!

February 9, 2016 • Call centre profiles, Jargon Buster • 2286

February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
Cabot Credit Management: 7 key lessons for implementing analytics

September 16, 2015 • Call centre profiles • 2571

When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...
Homeworking: a flexible working culture for LV=

September 11, 2015 • Call centre profiles • 4514

At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....
British Gas: A comprehensive review of working patterns

August 13, 2015 • Call centre profiles • 3483

The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...
How Genesis Housing is using actionable customer insight

August 7, 2015 • Call centre profiles • 2669

A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...

EdenRed

July 21, 2020 • 512

Sovran AI: We’re the human voice in the voicebot space

In April 2020, UKCCF ran a webinar with Sovran AI which looked at ‘The human voice in the complex voicebot space.’. You can view the webinar replay here: https://event.webinarjam.com/go/replay/22/lx7qyigh5u7uk. I caught up with Clive Elleforde, CRO, to get more insight into Sovran AI and its impact on the UK Contact Centre Industry....

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June 23, 2020 • 701

The future of the contact centre post Covid-19

Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every organisations’ portfolio. As conversations start to turn to life post Covid-19, we are being prompted to ask ourselves – both personally and commercially – what parts of ‘normal’ do we want to get back to? Will...

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February 17, 2020 • Blog • 1356

How to motivate call centre teams with instant reward
February 17, 2020 • Blog • 1290

Why AI is the Future of Cloud Contact Centre Technology

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