Call Centre Profiles | Contact Centre Monthly

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Playing the Generation Game

February 9, 2016 • Call centre profiles, Jargon Buster • 618

Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
I love you so much, I just couldn’t imagine living without you!

February 9, 2016 • Call centre profiles, Jargon Buster • 639

February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
Cabot Credit Management: 7 key lessons for implementing analytics

September 16, 2015 • Call centre profiles • 924

When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...
Homeworking: a flexible working culture for LV=

September 11, 2015 • Call centre profiles • 1418

At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....
British Gas: A comprehensive review of working patterns

August 13, 2015 • Call centre profiles • 1397

The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...
How Genesis Housing is using actionable customer insight

August 7, 2015 • Call centre profiles • 764

A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...

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Webinar

June 9, 2017 • 58

NPS or Customer Effort?

About a month ago I had a fantastic meal in a restaurant in central London for an anniversary. It was slightly expensive, but absolutely worth it – I would recommend that place to friends. Last week I went to the corner shop and bought milk. There was nothing wrong with the experience, but I wouldn’t [&hellip...

Articles Read More

May 30, 2017 • 87

10 key social customer care statistics you need to know

Customer service is the new marketing. It’s not just about winning new customers, but also about retaining existing ones and customer service is a key component of the decision to stay or go. Customers are now firmly in the driving seat when it comes to customer care and complaints. Social media channels provide a powerful [&hellip...

Blog Read More
May 30, 2017 • Blog • 101

5 ways retailers can use social media to improve customer service
May 9, 2017 • Blog • 167

How to maximise the productivity of your social customer care team

Problem retrieving data from Twitter

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