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February 9, 2016 •
Call centre profiles, Jargon Buster •
1559
Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
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February 9, 2016 •
Call centre profiles, Jargon Buster •
1607
February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
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September 16, 2015 •
Call centre profiles •
1921
When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...
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September 11, 2015 •
Call centre profiles •
3103
At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....
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August 13, 2015 •
Call centre profiles •
2573
The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...
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August 7, 2015 •
Call centre profiles •
1984
A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...
