Call Centre Profiles

Playing the Generation Game

February 9, 2016 • Call centre profiles, Jargon Buster • 2675

Børge Astrup, Managing Director of Intelecom Contact CentreDivision offers his top five tips for overcoming the Millennials...
I love you so much, I just couldn’t imagine living without you!

February 9, 2016 • Call centre profiles, Jargon Buster • 2829

February is the month of love! Valentines day comes just 2 weeks into the month. Men all around the country set reminders to make...
Cabot Credit Management: 7 key lessons for implementing analytics

September 16, 2015 • Call centre profiles • 3015

When debt solutions company Cabot Credit Management wanted to gain greater insight into its daily interactions with customers,...
Homeworking: a flexible working culture for LV=

September 11, 2015 • Call centre profiles • 5300

At LV= there is an all-pervasive belief that if you look after your employees, the business performance will look after itself....
British Gas: A comprehensive review of working patterns

August 13, 2015 • Call centre profiles • 4042

The first strategic shift review at British Gas in seven years supported a fundamental cultural change in the business based on...
How Genesis Housing is using actionable customer insight

August 7, 2015 • Call centre profiles • 3086

A clear strategic goal for Genesis, one of the UK’s leading housing associations, is to improve the level of resident...

January 15, 2021 • 1838

Are people the new disruptors in customer experience?

Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he said, never listen in the first place. Strange though it seems to take advice from a novelist in the context of the customer journey, there is much to be said about the human capacity to empathise. And empathy [&hellip...

Articles Read More
July 21, 2020 • Articles • 2726

Sovran AI: We’re the human voice in the voicebot space
April 21, 2020 • Articles • 3713

Keeping customers engaged with In-app messaging
April 6, 2020 • Articles • 1333

How COVID 19 is driving contact centre innovation
November 18, 2019 • Articles • 2060

Implementing the right chatbot – expert tips for a successful chatbot project

Problem retrieving data from Twitter

Contact Us

Chantelle Newton
Editor
chantelle@contactcentremonthly.co.uk
07540 227 288