Articles

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  January 15, 2021 • 1835

  Are people the new disruptors in customer experience?

  Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he said, never listen in the first place. Strange though it seems to take advice from a novelist in the context of the customer journey, there is much to be said about the human capacity to empathise. And empathy [&hellip...

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  July 21, 2020 • Articles • 2724

  Sovran AI: We’re the human voice in the voicebot space

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  April 21, 2020 • Articles • 3711

  Keeping customers engaged with In-app messaging

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  April 6, 2020 • Articles • 1330

  How COVID 19 is driving contact centre innovation

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  November 18, 2019 • Articles • 2057

  Implementing the right chatbot – expert tips for a successful chatbot project

Blog

• August 12, 2021 • 364

  The Contact Centre Market – One Year On

  We recently took a look at the impacts the pandemic has had on the Travel and Retail industries, as discussed in our webinar‘The Changing Face of the Contact Centre – 1 Year On’, where our panel of industry experts looked back at how the upheaval of the past year has impacted contact centres across various [&hellip...

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• August 5, 2021 • Blog • 373

  The Changing Face of the Contact Centre – Retail

• July 29, 2021 • Blog • 349

  The Changing Face of the Contact Centre – Travel

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