Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible for merchants to prevent carts from getting abandoned — and even grow their business. In a recent blog, we looked at the arrival of PSD2, the EU’s second Payment Services Directive, and how [&hellip...
AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise customer journeys to enhance customer experience. Artificial intelligence (AI) has the potential to sift through large volumes of data to uncover unique and valuable insights. In the Contact Centre environment, you can imagine the capability...
