Articles

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  July 21, 2020 • 1154

  Sovran AI: We’re the human voice in the voicebot space

  In April 2020, UKCCF ran a webinar with Sovran AI which looked at ‘The human voice in the complex voicebot space.’. You can view the webinar replay here: https://event.webinarjam.com/go/replay/22/lx7qyigh5u7uk. I caught up with Clive Elleforde, CRO, to get more insight into Sovran AI and its impact on the UK Contact Centre Industry....

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Blog

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  October 9, 2020 • 496

  The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact?

  When the world changes, we can either try to deny it, or we can embrace it. The impact of COVID-19 will no doubt be far-reaching, bringing change to all aspects of society. But in the world of contact centres, that change has already taken place. Let’s face facts, COVID-19 has forced unprecedented change upon businesses [&hellip...

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  June 23, 2020 • Blog • 1423

  The future of the contact centre post Covid-19

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  February 17, 2020 • Blog • 1919

  How to motivate call centre teams with instant reward

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