Articles

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  April 6, 2020 • 49

  How COVID 19 is driving contact centre innovation

  Try as we might to plan for the unexpected, it is doubtful that any organisation planned for the epidemic we are all experiencing today. COVID-19 is taking over daily life for people and businesses around the world. Its full impact is not yet known, nor do we know how long it will take to overcome [&hellip...

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Blog

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  February 17, 2020 • 428

  How to motivate call centre teams with instant reward

  “Instant reward schemes in call centres can make the difference between motivation and disengagement for your employees and your customers” says Lee O’Connor, Operations Director at Edenred. Call centre and telephone-based workers are the “hidden heroes” of the UK economy. In every business, it is their performance on the front line as...

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  February 17, 2020 • Blog • 355

  Why AI is the Future of Cloud Contact Centre Technology

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  December 17, 2019 • Blog • 976

  2020: Simple and smart, your best year ever for WFM

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