Case Studies | Contact Centre Monthly

Case Studies

TRAVEL COUNSELLORS CASE STUDY

July 31, 2018 • Case Studies • 1032

Requirement: Skype for Business Contact Centre, PCI Compliance, Disaster Recovery and Network Infrastructure Leading independent...

EdenRed

April 21, 2020 • 824

Keeping customers engaged with In-app messaging

In this piece, Julien Rio, Director of Marketing at RingCentral Engage Digital, talks through five ways in-app messaging offers superior engagement for customers and streamlines internal processes. More and more companies are adding instant messaging as a channel for customer service, with popular platforms such as Facebook Messenger and WhatsApp...

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June 23, 2020 • 104

The future of the contact centre post Covid-19

Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every organisations’ portfolio. As conversations start to turn to life post Covid-19, we are being prompted to ask ourselves – both personally and commercially – what parts of ‘normal’ do we want to get back to? Will...

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February 17, 2020 • Blog • 879

How to motivate call centre teams with instant reward
February 17, 2020 • Blog • 844

Why AI is the Future of Cloud Contact Centre Technology

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