Blog

• The Contact Centre Market – One Year On

  August 12, 2021 • Blog • 364

  We recently took a look at the impacts the pandemic has had on the Travel and Retail industries, as discussed in our...

• The Changing Face of the Contact Centre – Retail

  August 5, 2021 • Blog • 373

  In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, in partnership with the UKCCF, our panel of...

• The Changing Face of the Contact Centre – Travel

  July 29, 2021 • Blog • 349

  In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, in partnership with the UKCCF, our panel of...

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  Why payment data in the Cloud means risk and complexity

  July 1, 2021 • Blog • 1562

  Major changes over the last few months have led to a dramatic change in strategies. Adopting permanent hybrid working models for...

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  Why the digital transformation roadmap has changed for UK Utilities

  May 19, 2021 • Blog • 641

  Moving forward, what’s needed to realise the opportunities? The extreme energy industry disruption  over the past year has...

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  Why CX is now business-critical for insurers

  March 17, 2021 • Blog • 1034

  What are the CX priorities for insurers – as the sector emerges from a period of dramatic change and searches for better ways...

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  The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact?

  October 9, 2020 • Blog • 2617

  When the world changes, we can either try to deny it, or we can embrace it. The impact of COVID-19 will no doubt be far-reaching,...

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  The future of the contact centre post Covid-19

  June 23, 2020 • Blog • 3168

  Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every...

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  How to motivate call centre teams with instant reward

  February 17, 2020 • Blog • 3081

  “Instant reward schemes in call centres can make the difference between motivation and disengagement for your employees and...

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  Why AI is the Future of Cloud Contact Centre Technology

  February 17, 2020 • Blog • 1900

  Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is...