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March 17, 2021 •
Blog •
354
What are the CX priorities for insurers – as the sector emerges from a period of dramatic change and searches for better ways...
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October 9, 2020 •
Blog •
1750
When the world changes, we can either try to deny it, or we can embrace it. The impact of COVID-19 will no doubt be far-reaching,...
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June 23, 2020 •
Blog •
2648
Coronavirus has forced unprecedented change upon the contact centre, testing every prior technology decision and tool in every...
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February 17, 2020 •
Blog •
2849
“Instant reward schemes in call centres can make the difference between motivation and disengagement for your employees and...
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February 17, 2020 •
Blog •
1676
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is...
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December 17, 2019 •
Blog •
1870
As 2019 draws to a close, Dave Hoekstra predicts an exciting road ahead for Workforce Management. While innovations like...
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December 12, 2019 •
Blog •
1242
Dramatic news, just in from the North Pole: Christmas is under threat — from the Contact Centre of Doom. So what can be done?...
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November 27, 2019 •
Blog •
1168
In the world of the multichannel contact centre, in order to ensure consistent, personalised customer service it’s important...
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November 20, 2019 •
Blog •
822
Providing consistent customer service, delivering on the growing desire for self-service, and ensuring your contact centre can...
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November 13, 2019 •
Blog •
706
You Can’t Manage What You Can’t Measure Email has been a means of communication between consumers and businesses for over 20...
