Blog

• 

  10 key social customer care statistics you need to know

  May 30, 2017 • Blog • 86

  Customer service is the new marketing. It’s not just about winning new customers, but also about retaining existing ones and...

• 

  5 ways retailers can use social media to improve customer service

  May 30, 2017 • Blog • 100

  Competition is fierce in the retail sector and businesses need to create meaningful service differences to survive and thrive....

• 

  How to maximise the productivity of your social customer care team

  May 9, 2017 • Blog • 166

  Organisations often have to balance multiple objectives; how to maximise customer satisfaction and increase revenue while also...

• 

  How to Ensure Your Home Workers are PCI Compliant

  May 9, 2017 • Blog • 215

  According to recent TUC figures, the number of people in the UK working from home has escalated to upwards of 4m over the past...

• 

  7 ways to deliver proactive customer care

  April 13, 2017 • Blog • 187

  By Anita Matthews, Marketing Manager, Sentiment Good customer care shouldn’t just happen when a customer has a complaint.  It...

• 

  Why negative feedback on social media can be a positive for your business

  March 20, 2017 • Blog • 258

  Brands engaging in social customer service can win on many fronts: lower cost to serve, improved satisfaction and increased...

• 

  Audio options: the consequence of choosing a male or female voice

  February 8, 2017 • Blog • 298

  The decision as to whether a man or a woman should be used to front a particular brand might seem quite inconsequential to some,...

• 

  7 common social customer service pain points and how to resolve them

  February 7, 2017 • Blog • 902

  Social media is quickly becoming the channel of choice for consumers who want fast and efficient customer service. It’s not...

• 

  The future of work is here

  February 7, 2017 • Blog • 294

  According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits...

• 

  Achieving Cost Reduction Through Channel Shift

  January 27, 2017 • Blog • 332

  In the new year many businesses are looking for new ways to reduce the cost of customer contact without impacting negatively on...