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July 12, 2017 •
Blog •
91
For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it a continuous...
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July 12, 2017 •
Blog •
67
With increasing numbers of customers turning to social channels such as Facebook and Twitter for customer service enquiries,...
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May 30, 2017 •
Blog •
243
Customer service is the new marketing. It’s not just about winning new customers, but also about retaining existing ones and...
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May 30, 2017 •
Blog •
193
Competition is fierce in the retail sector and businesses need to create meaningful service differences to survive and thrive....
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May 9, 2017 •
Blog •
278
Organisations often have to balance multiple objectives; how to maximise customer satisfaction and increase revenue while also...
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May 9, 2017 •
Blog •
411
According to recent TUC figures, the number of people in the UK working from home has escalated to upwards of 4m over the past...
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April 13, 2017 •
Blog •
268
By Anita Matthews, Marketing Manager, Sentiment Good customer care shouldn’t just happen when a customer has a complaint. It...
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March 20, 2017 •
Blog •
362
Brands engaging in social customer service can win on many fronts: lower cost to serve, improved satisfaction and increased...
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February 8, 2017 •
Blog •
362
The decision as to whether a man or a woman should be used to front a particular brand might seem quite inconsequential to some,...
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February 7, 2017 •
Blog •
1036
Social media is quickly becoming the channel of choice for consumers who want fast and efficient customer service. It’s not...
