Articles

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  Reviewing or Updating your Recognition Strategy for 2017?

  February 7, 2017 • Articles • 1480

  Contact Centres with great cultures are great at recognising their people and making them feel valued. Most Contact Centre’s...

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  Improving Customer Service in Your Contact Centre

  January 18, 2017 • Articles • 1650

  Technology is one of the biggest drivers of change within any industry and in any niche. In recent years, the way customer...

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  Creating a Culture of Security in your Contact Centre

  January 18, 2017 • Articles • 2076

  Contact centres are great for both consumers and merchants; the former get to chat in person to a friendly agent who can offer a...

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  5 Best Practise tips for Contact Centres

  January 18, 2017 • Articles • 1605

  Do you want to continually improve your customer service delivery and routinely smash your targets? Here are 5 quick tips to help...

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  Online retailer sees major growth and global success with Cloud Contact Centre platform

  January 16, 2017 • Articles, Blog • 2039

  “We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not...

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  Reduce Cost and Improve Experience By Integrating SMS & Messaging With Telephony

  December 7, 2016 • Articles • 1427

  My mobile broadband provider was hacked in November and I have not had a single piece of outbound communication from them...

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  Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change

  September 30, 2016 • Articles, News • 1868

  According to industry sources, call centre outsourcing is hitting record levels in Europe, with more contracts than ever before,...

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  The lowdown on PCI DSS certification – why it matters and what you need to know

  September 7, 2016 • Articles, Jargon Buster • 2372

  The Payment Card Industry Data Security Standard (PCI DSS) requires that organisations which process credit card data must...

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  There’s more to outbound diallers than just higher call volumes – are you making the most of yours?

  September 7, 2016 • Articles, The Science Bit • 2065

  Outbound diallers can achieve far more than just increasing the throughput of calls. The latest features in cloud-based solutions...