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January 18, 2017 •
Articles •
1291
Do you want to continually improve your customer service delivery and routinely smash your targets? Here are 5 quick tips to help...
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January 16, 2017 •
Articles, Blog •
1655
“We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not...
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December 7, 2016 •
Articles •
1138
My mobile broadband provider was hacked in November and I have not had a single piece of outbound communication from them...
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September 30, 2016 •
Articles, News •
1522
According to industry sources, call centre outsourcing is hitting record levels in Europe, with more contracts than ever before,...
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September 7, 2016 •
Articles, Jargon Buster •
1988
The Payment Card Industry Data Security Standard (PCI DSS) requires that organisations which process credit card data must...
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September 7, 2016 •
Articles, The Science Bit •
1694
Outbound diallers can achieve far more than just increasing the throughput of calls. The latest features in cloud-based solutions...
