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January 15, 2021 •
Articles •
946
Ernest Hemingway once counselled that it is important to “listen completely” when people talk. Most people, he said, never...
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July 21, 2020 •
Articles •
2073
In April 2020, UKCCF ran a webinar with Sovran AI which looked at ‘The human voice in the complex voicebot space.’....
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April 21, 2020 •
Articles •
2645
In this piece, Julien Rio, Director of Marketing at RingCentral Engage Digital, talks through five ways in-app messaging offers...
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April 6, 2020 •
Articles •
788
Try as we might to plan for the unexpected, it is doubtful that any organisation planned for the epidemic we are all experiencing...
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November 18, 2019 •
Articles •
1542
As the contact centre moves into the digital age, chatbots are fast becoming a regular fixture. The benefits of this solution are...
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November 18, 2019 •
Articles •
871
Eckoh says achieving and maintaining compliance can be simpler Eckoh (AIM: ECK), the global provider of Secure Payment...
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October 11, 2019 •
Articles •
1198
Workforce management (WFM) is critical to the ecosystem of a call centre, with benefits ranging from reduced costs thanks to...
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September 26, 2019 •
Articles •
1351
54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading...
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August 9, 2019 •
Articles •
1193
The future of the managerial hierarchy in the contact centre in an era of advanced technology. When it comes to advanced...
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June 20, 2019 •
Articles •
1485
Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible...
