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September 11, 2017 •
Articles •
905
VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always...
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September 11, 2017 •
Articles •
360
VoiceSage’s John Duffy discusses how proactive technologies are helping contact centre teams engage with even the most...
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September 11, 2017 •
Articles •
360
VoiceSage’s John Duffy discusses the council’s pioneering use of outreach tech in a Citizen Relationship Management context...
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July 12, 2017 •
Articles •
513
The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on...
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July 12, 2017 •
Articles •
494
Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre...
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July 12, 2017 •
Articles •
423
We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. But, “your call is...
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June 9, 2017 •
Articles •
626
About a month ago I had a fantastic meal in a restaurant in central London for an anniversary. It was slightly expensive, but...
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May 30, 2017 •
Articles •
816
Contact centre technology expert John Duffy reviews practical ways of balancing on what he says is the ‘tight rope’ of good...
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May 30, 2017 •
Articles •
609
VoiceSage’s Matthew Weil looks at the issue raised at a recent UK Contact Centre Forum and VoiceSage joint seminar on channel...
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May 25, 2017 •
Articles •
587
We are truly in the age of the customer is king. With technology an integral part of our lives, the connected world means that...
