-
June 20, 2019 •
Articles •
572
Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible...
-
February 7, 2019 •
Articles •
1928
Lazy. Entitled. Workshy. Uncommitted. Just a few words that are regularly used to describe an entire generation of workers....
-
September 20, 2018 •
Articles •
1088
OK Google – play Absolute Radio. Alexa – add 15 avocados to my shopping basket.* Natural Language IVR (NL IVR aka Voice...
-
September 11, 2017 •
Articles •
1696
VoiceSage’s John Duffy points out that while proactive technologies are great enablers, it’s the human touch that will always...
-
September 11, 2017 •
Articles •
861
VoiceSage’s John Duffy discusses how proactive technologies are helping contact centre teams engage with even the most...
-
September 11, 2017 •
Articles •
920
VoiceSage’s John Duffy discusses the council’s pioneering use of outreach tech in a Citizen Relationship Management context...
-
July 12, 2017 •
Articles •
1094
The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on...
-
July 12, 2017 •
Articles •
1056
Phil Sugden, Portal Group UK’s Sales & Marketing Director, discusses the challenges facing fast-growing contact centre...
-
July 12, 2017 •
Articles •
971
We’ve all been in a queue, waiting patiently whilst the agent is “busy helping other customers”. But, “your call is...
-
June 9, 2017 •
Articles •
1191
About a month ago I had a fantastic meal in a restaurant in central London for an anniversary. It was slightly expensive, but...
