Contact Centre Monthly is the online magazine for the UK Contact Centre Forum. Comprising six regional user groups, the UKCCF aims to provide a platform for call centre and customer service professionals to meet and share ideas at a local level. Monthly Executive Club meetings also present the latest customer contact thinking and strategy – and in just a few years, the forum has come to be respected as a valuable resource for members.
As part of its commitment to providing the latest information and advice, UKCCF has launched Contact Centre Monthly as an online resource for the customer service community. The website will feature all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Meet the team
Trevor Butterworth founded the South East Contact Centre Forum in 2009 as a regional operations user group and he has since launched five more regional forums covering London, the Midlands, Northern Ireland, the South East, Yorkshire and the East of England. He previously worked for 11 years as managing director in an outsourced contact centre company, but loves the variety and challenge of running such a dynamic and vibrant community user group.
Chantelle Newton has worked within the contact centre industry for 10 years. Having worked in financial, retail, insurance and public sector, after becoming a mum in 2009, the opportunity to be involved in UKCCF arose. Taking on the role with UKCCF was a new chapter in Chantelle’s life, one that she is glad she chose and continues to enjoy.