We are delighted to announce that we are launching a NEW Trilogy of Debates for the 2026, with the working title:
“CX on the Frontier: Breaking the Rules of Human and AI Engagement”
Following the huge success of our 2025 Trilogy of Debates, this new series marks the next stage of our journey, challenging assumptions, exploring what’s changing fastest in CX, and debating how humans and AI will shape the future of customer engagement. We can also now reveal our FIRST debate and panel guests…
Debate 1: THE HUMAN LIMIT
📅 12th March 2026 @ 12:30pm
We’ll be exploring one of the most pressing and provocative questions in CX today:
Where does the human advantage begin, and where does it end? We’re thrilled to welcome three outstanding voices to debate this topic:
- Elaine Lee – Vulnerability and Inclusive Customer Experience Specialist
- Danny Wareham – Psychologist, Author, Accredited Coach, Psychometrician
- Dr Debashish (Deb) Sengupta – Senior Academic, MSc International Business & Management programme at the University of Portsmouth, London; Award-winning Author specialising in Psychology and Generational Behaviour
🎤 Chair: Marianne Withers, Business Partner, Atombit (creator of the Trilogy of Debates)
🎙️ Host: Chantelle Newton, UK Contact Centre Forum
