Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Thursday, May 29
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • News
      • Industry Appointments
    • Events
      • What’s On
      • Event reviews
    • Career Opportunities
    • Technology Corner
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Vonage Wins 2019 INTERNET TELEPHONY Product of the Year Awards
    News

    Vonage Wins 2019 INTERNET TELEPHONY Product of the Year Awards

    20/05/2019Updated:20/05/20193 Mins Read
    Share
    Facebook Twitter LinkedIn

    Cloud-Native Vonage Business Cloud Solution and Vonage’s NewVoiceMedia Conversation Analyzer Both Recognised for Industry Innovation

    Vonage (NYSE:VG), a global business cloud communications leader, announced today that integrated media companyTMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services – cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution.

    The flagship Vonage Business Cloud solution leverages unified communications and communications APIs (such as voice, video, SMS and chat), empowering businesses with tools for rich messaging, increased mobility, network optimisation and video collaboration. VBC drives productivity and efficiency in the public cloud, integrating seamlessly with CRMs and business productivity tools, from any device, all while providing better employee and customer experiences.

    Vonage has also built innovative features and functionality on top of the VBC platform, including seamless transition between a Desktop App and Mobile App to enable employees to work virtually anywhere; Vee, a virtual customer assistant chatbot to aid customers in managing their account services via simple natural language; VonageFlow, a proprietary workstream collaboration solution; and Business Inbox, which allows messages sent and received in messaging apps like Facebook Messenger, to be organised in one unified inbox with the ability to respond in real-time without toggling between screens.

    Vonage also received the recognition for Conversation Analyzer, its NewVoiceMedia (NVM) software’s powerful, integrated speech analytics solution. It uses speech-to-text to transcribe calls and deliver intelligent content categorisation for instant insight into common themes, as well as data visualisation for quick analysis and understanding of the successes and challenges in every conversation. When combined with interaction data from CRM software, businesses can refine how to boost their successes and manage challenges more efficiently.

    Additionally, Conversation Analyzer is integrated with Salesforce Einstein Analytics, enabling businesses to gain AI-driven insights on customer conversations and then take action within Salesforce.

    “We are delighted to have won the 2019 INTERNET TELEPHONY Product of the Year Award from TMC for our Conversation Analyzer solution”, says Jay Patel, Chief Product Officer for Vonage. “We truly believe that any great conversation is based on an emotional connection, and Conversation Analyzer gives businesses more of the story. Our goal is to give our customers an opportunity to see beyond words in a script and find insights to build richer, more engaged relationships with prospects and customers”.

    Mr. Patel continued, “Similarly, with Vonage Business Cloud, we are uniquely positioned to provide fully-integrated voice, messaging, SMS, team collaboration, and video, which results in better conversational experiences for both employees and customers.

    Mr. Patel added, “This acknowledgement reaffirms our determination to build innovative products that allow for seamless transitions between channels, integration of internal and external communications, and meaningful, emotive, and great conversations”.

    “I am honoured to recognise Vonage with two 2019 Product of the Year Awards for its commitment to excellence and innovation”, said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, the Vonage Business Cloud platform and NVM Solution’s Conversation Analyzer have proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from Vonage”.

    The winners of the 2019 INTERNET TELEPHONY Product of the Year will be featured in INTERNET TELEPHONYmagazine online and on TMCnet.

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleDavid Swift
    Next Article Content Guru and UKCCF Launch Research into the Future of Customer Service

    Related Posts

    Your Story Deserves to be Heard: UKCCF Awards 2025 – Nominations are now open! 

    27/05/20252 Mins Read
    Read More

    Kerv Recognised as a Genesys Elite Partner

    27/05/20251 Min Read
    Read More

    DCBL appoints O2 telecoms leader Vicky Felton as Head of Operations

    24/05/20254 Mins Read
    Read More
    Add A Comment

    Comments are closed.

    Upcoming Events

    28/05/2025

    Step into a smarter, more connected future.

    2 Mins Read
    27/05/2025

    Your Story Deserves to be Heard: UKCCF Awards 2025 – Nominations are now open! 

    2 Mins Read
    22/05/2025

    UKCCF – London Networking Events

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Chantelle Newton – Editor
    news@contactcentremonthly.co.uk
    07540 227 288

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    28/05/2025

    Step into a smarter, more connected future.

    2 Mins Read
    27/05/2025

    Your Story Deserves to be Heard: UKCCF Awards 2025 – Nominations are now open! 

    2 Mins Read
    27/05/2025

    Kerv Recognised as a Genesys Elite Partner

    1 Min Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2021 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.