Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Friday, June 6
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • News
      • Industry Appointments
    • Events
      • What’s On
      • Event reviews
    • Career Opportunities
    • Technology Corner
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » Vivobarefoot announces new Digital Customer Experience partnership with Arvato to support global expansion
    News

    Vivobarefoot announces new Digital Customer Experience partnership with Arvato to support global expansion

    04/01/20233 Mins Read
    Share
    Facebook Twitter LinkedIn

    Global natural health and footwear brand VIVOBAREFOOT has partnered with Arvato CRM Solutions to deliver customer experience for its consumers and to support its growth in the UK and overseas. 

    The three-year partnership – which has the option for a two-year extension – will see Arvato support both VIVOBAREFOOT’s core retail business and its ReVivo service, which refurbishes, reconditions and recycles worn VIVOBAREFOOT shoes.

    Through the partnership, Arvato will use digital technologies and intelligent automation to help deliver multichannel customer service solutions that can scale with the brand as it continues to grow, and continue to deliver fast, effective support for customer queries.

    London-based VIVOBAREFOOT aims to bring people closer to nature and their natural potential through healthy connections, by designing footwear that reflects the natural barefoot state as closely as possible. Since its launch in 2012, it has expanded to operate in over 140 countries worldwide, selling more than 1m pairs of shoes each year.

    In 2020, it was certified as a ‘B Corp’ in recognition of its social and environmental responsibility, transparency and strength of corporate governance.

    Arvato will provide multilingual inbound and outbound customer communications across voice, webchat, email and social media, to customers in VIVOBAREFOOT’s current US, UK and continental European markets. 

    The service will be delivered through an initial team of 40 agents, working through a blend of home-working and from a central customer support hub at Arvato’s head office in Slough.

    Paul Walker, Chief Commercial Officer, VIVOBAREFOOT said: “Arvato’s track record for digital transformation and customer service made it a clear partner of choice. There is also a strong alignment between the cultural, operational and sustainability values of our businesses – something that’s hugely important to us in selecting who we work with. 

    “Arvato’s experience, insight and technological capabilities will mean we can continue to deliver the excellent customer support we always strive for as we expand, while implementing new, innovative processes that will make it easier than ever for customers to access support on queries or questions about our products.”

    Debra Maxwell, CEO, Arvato CRM Solutions, said: “VIVOBAREFOOT is an emerging brand that is fundamentally changing how we think about footwear, and driving towards a healthier, more sustainable and more community-minded future.

    “A major focus for us will be driving continuous improvement through technology and transformation consultancy. Applying innovative digital CX solutions will mean that VIVOBAREFOOT’s customers continue to receive the high quality of service they expect from such a disruptive brand as it grows.

    “As a first step in this process, we’ll be designing and delivering a new system to automatically manage queries about order fulfilment. This will help VIVOBAREFOOT’s customers quickly pinpoint where their order is in the distribution chain, without requiring them to speak to a human support agent.

    “We’re excited to be joining the brand on its growth journey in UK and overseas, and to be expanding our roster of retail clients with another innovative, fast-expanding business – an element in our own growth strategy.”

    The contract with VIVOBAREFOOT builds on Arvato’s experience of helping major global retail brands deliver exceptional customer experience and drive digital transformation.

    This includes providing multilingual, multichannel contact centre services to a leading global fast fashion brand – handling over 1.2 million customer contacts every year across telephone, email, web chat, Whatsapp and social media, and introducing process efficiencies that reduced agent handling times by 25%.

    Share. Facebook Twitter Pinterest LinkedIn
    Previous Article2023: A brand new challenge
    Next Article Webhelp expands Leadership Team further with Appointment of new MD Client Solutions

    Related Posts

    Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk

    05/06/20254 Mins Read
    Read More

    What’s new with Plecto💥

    04/06/20251 Min Read
    Read More

    Global Elections & CX – Six Months Later!

    04/06/20255 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    28/05/2025

    Step into a smarter, more connected future.

    2 Mins Read
    27/05/2025

    Your Story Deserves to be Heard: UKCCF Awards 2025 – Nominations are now open! 

    2 Mins Read
    22/05/2025

    UKCCF – London Networking Events

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Chantelle Newton – Editor
    news@contactcentremonthly.co.uk
    07540 227 288

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    06/06/2025

    How to get ready for highs and lows in aviation: Insights from CX experts

    3 Mins Read
    05/06/2025

    Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk

    4 Mins Read
    04/06/2025

    The State of Business Process Outsourcing in 2025

    2 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2021 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.