Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Sunday, August 31
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » UKCCF & psd group release their findings of the 2021 Sentiment & Wellbeing Survey.
    News

    UKCCF & psd group release their findings of the 2021 Sentiment & Wellbeing Survey.

    26/05/2021Updated:02/09/20212 Mins Read
    Share
    Facebook Twitter LinkedIn

    Throughout March this year, The UK Contact Centre Forum and psd conducted an in-depth survey to focus on current business sentiment and wellbeing within the contact centre industry.

    650 individuals took part in the survey and polls, giving a good cross section of the Customer Contact industry.

    Almost 90% of the survey respondents were at manager level and above in the Contact Centre & Customer Experience (CX) sectors.  These individuals have been at the forefront of leading their teams and businesses through the Covid-19 pandemic. We would like to again thank all that took part.

    As businesses plan to get back to ‘normal’ we hope that these results will be of use in improving wellbeing support to colleagues.  Contributors from John Lewis, Hansgrohe and Hitachi Capital UK LTD have also provided their views of the findings, including insights into their own experiences.

    From our results it is great to see so much positivity around headcounts as we come out of the pandemic, as 41% of those who took part feel that their organisational/ contact centre headcount will grow over the next 12 months.

    With this predicted growth it is even more important that robust wellbeing strategies are cemented into businesses.  Providing an environment where wellbeing can be openly discussed and supported will be key to many organisations as they take advantage of the business growth that this survey indicates is ahead of us.

    Are you offering what your leaders and colleagues really need to assist with their wellbeing?

    You can request your FREE copy of the survey by visiting: http://www.uk-ccf.co.uk/research/#2021sentimentandwellbeingsurvey

    Print Friendly, PDF & Email
    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleWhy the digital transformation roadmap has changed for UK Utilities
    Next Article PCI Pal® solutions now available as a premium app on Genesys AppFoundry

    Related Posts

    8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace

    28/08/20253 Mins Read
    Read More

    Calltower 🙌 First Annual Partner Day Celebrations

    27/08/20254 Mins Read
    Read More

    AI Impact Snapshot: Businesses Cutting Costs and Boosting Revenue with Agentic CX

    27/08/20254 Mins Read
    Read More
    Add A Comment

    Comments are closed.

    Upcoming Events

    28/08/2025

    UKCCF Scottish Networking Event, 11th September 2025 – The Wheatley Group, Glasgow

    1 Min Read
    21/08/2025

    UKCCF Networking Event, 17th September 2025, Sunderland City Council

    1 Min Read
    14/08/2025

    UKCCF Networking Event, 4th September 2025, Bristol

    1 Min Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    29/08/2025

    ConvergSPT – Think of Purchasing Teams like a Formula 1 Pit Crew

    1 Min Read
    28/08/2025

    UKCCF Scottish Networking Event, 11th September 2025 – The Wheatley Group, Glasgow

    1 Min Read
    28/08/2025

    8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace

    3 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.