Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Thursday, October 23
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » UKCCF & psd group release their findings of the 2021 Sentiment & Wellbeing Survey.
    News

    UKCCF & psd group release their findings of the 2021 Sentiment & Wellbeing Survey.

    26/05/2021Updated:02/09/20212 Mins Read
    Share
    Facebook Twitter LinkedIn

    Throughout March this year, The UK Contact Centre Forum and psd conducted an in-depth survey to focus on current business sentiment and wellbeing within the contact centre industry.

    650 individuals took part in the survey and polls, giving a good cross section of the Customer Contact industry.

    Almost 90% of the survey respondents were at manager level and above in the Contact Centre & Customer Experience (CX) sectors.  These individuals have been at the forefront of leading their teams and businesses through the Covid-19 pandemic. We would like to again thank all that took part.

    As businesses plan to get back to ‘normal’ we hope that these results will be of use in improving wellbeing support to colleagues.  Contributors from John Lewis, Hansgrohe and Hitachi Capital UK LTD have also provided their views of the findings, including insights into their own experiences.

    From our results it is great to see so much positivity around headcounts as we come out of the pandemic, as 41% of those who took part feel that their organisational/ contact centre headcount will grow over the next 12 months.

    With this predicted growth it is even more important that robust wellbeing strategies are cemented into businesses.  Providing an environment where wellbeing can be openly discussed and supported will be key to many organisations as they take advantage of the business growth that this survey indicates is ahead of us.

    Are you offering what your leaders and colleagues really need to assist with their wellbeing?

    You can request your FREE copy of the survey by visiting: http://www.uk-ccf.co.uk/research/#2021sentimentandwellbeingsurvey

    Print Friendly, PDF & Email
    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleWhy the digital transformation roadmap has changed for UK Utilities
    Next Article PCI Pal® solutions now available as a premium app on Genesys AppFoundry

    Related Posts

    Moving Beyond Buzzwords: Why Hyper-Personalization Matters

    16/10/20253 Mins Read
    Read More

    GoTo Enhances Unified Endpoint Management for Managed Service Providers with LogMeIn Resolve

    15/10/20253 Mins Read
    Read More

    Omilia and Route 101 Strengthen Partnership with Certified Implementation Partner Status   

    15/10/20253 Mins Read
    Read More
    Add A Comment

    Comments are closed.

    Upcoming Events

    20/10/2025

    UKCCF North East Networking Event 7th November 2025 – Barclays Bank, Sunderland

    2 Mins Read
    16/10/2025

    UKCCF Midlands Networking Event 6th November 2025 – DHL International, East Midlands Airport

    1 Min Read
    09/10/2025

    UKCCF Webinar – 12th November 2025 – Business Systems

    2 Mins Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    20/10/2025

    The Cost of Complaints: Turning CX Failures into Strategic Advantage

    5 Mins Read
    20/10/2025

    UK digital transformation surges 137% – but new data warns of growing ‘digital deficit’

    5 Mins Read
    20/10/2025

    UKCCF North East Networking Event 7th November 2025 – Barclays Bank, Sunderland

    2 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.