The UKCCF would like to invite you to join us for our next North East networking session on the 7th November 2025 from 9.00am – 12.30pm.
Agenda
9.30am – 09:45am – Trevor Butterworth, Founder – UKCCF
Welcome & Update 2025
09:45am – 10.15am – Andy Murphy – Sales Director – EMEA CallTower
Impact of AI on Customer Experience influence of Omnichannel & Chatbots
10.15am – 10.45am – Elaine Lee – Managing Director – Reynolds Busby Lee
Two Sides to Every Contact: Enabling Agents to Thrive in Vulnerable Customer Interactions
10:45am – 11.15am – Coffee Break
11.15am – 12.00pm – Julie Mordue – Associate Director – Marketing & Partnership – Panel Host – NRG & Greenbean BPO
Winning the war for Talent: Why Candidate Experience is Your Competitive Edge.
Panalists:
Helen Wilson, Chief Operating Officer, Atom Bank
Neil Ackinclose, Associate Vice President – Operations, Firstsource
Leanne Chambers, Managing Director, NRG & Greenbean
12:00 – 12:30 – Paul Vinter – Director – Head of Business Relationships SME – Barclays Bank PLC
Our Contact Centre, Our Journey. Paul will talk through the journey of the centre and the plans for the future.
12:30 –Meeting Closes
If you have any further questions about this event, please contact
Trevor Butterworth on 07932669299 or email trevor@uk-ccf.co.uk