Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Saturday, November 29
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » The Brilliance of Generative AI in Customer Service
    Uncategorized

    The Brilliance of Generative AI in Customer Service

    04/05/2023Updated:09/04/20242 Mins Read
    Share
    Facebook Twitter LinkedIn

    Location

    The Loading Bay
    25 Luke St
    London
    EC2A 4DS

    Register Here

    The Multiplying Effect of AI on a Unified Platform 

    The power of a large language model like OpenAI’s undergoes a multiplier effect when working in collaboration with Sprinklr’s AI that is purpose-built for unstructured, customer experience (CX) data.

     The potential of generative AI works hand-in-hand with Sprinklr’s intentionally built and customisable AI models to enrich CX data and provide teams with deeper insights, better decisions and faster actions.

    Your businesses no longer have to choose between solving for efficiency and delivering legendary CX.

    Decode the Magic of Generative AI Together

    Join the conversation with OpenAI, Forrester, Sprinklr and John Lewis to uncover how you can evolve from legacy to legendary CX.

    Alongside 80+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today – all this and so much more over finger-licking bites and curated late-morning cocktails.

    AGENDA

    09:00 am – 09:30 am – Arrival, registration and tuck into breakfast
    09:30 am – 09:35 am – Welcome by Sprinklr
    09:35 am – 09:55 am – Josh Kanagy, SVP Global Service, Sprinklr
    09:55 am – 10:15 am – Eva Bojtos, Head of Social, John Lewis
    10:15 am – 10:35 am – Coffee break 
    10:35 am – 11:00 am – Panel session with Ian Jacobs, VP Research Director, Forrester
    11:00 am – 11:20 am – Adam Goldberg, Head of Azure Open AI – GTM, Open AI
    11:30 am – 12:30 pm – Networking, more breakfast and morning cocktails 
    Register Here

    Meet the brilliant minds amongst you

    Adam Goldberg
    Head of Azure OpenAI – GTM, Open AI

    Ian Jacobs
    VP, Research Director, Forrester

    Adam Quartermaine
    Geo VP, Western EMEA,
    Sales Management, Sprinklr

    Eva Bojtos
    Head of Social Media,
    John Lewis

    Josh Kanagy
    SVP, Sales – Sprinklr Service,
    Sprinklr

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleJohn Lewis, Lidl, Iceland and Asda All Discuss Retail Flexibility and Post-Covid Change
    Next Article Ventrica partners with UK property and technology specialist Zoopla to enhance customer support

    Related Posts

    The 2025 UKCCF Awards are tonight ! 31st October

    31/10/20251 Min Read
    Read More

    CallTower Adds CRM Integration and Comprehensive Analytics Solutions to Webex Calling by Cisco ®

    14/10/20253 Mins Read
    Read More

    UKCCF CX Webinar

    07/07/20252 Mins Read
    Read More
    Add A Comment
    Leave A Reply Cancel Reply

    You must be logged in to post a comment.

    Upcoming Events

    26/11/2025

    Retention Revolution: Building a Contact Centre That Keeps Talent

    4 Mins Read
    10/11/2025

    UKCCF Scottish Networking Event, 20th November 2025, CCA Recruitment Group, Glasgow

    1 Min Read
    24/10/2025

    UKCCF Round Table Discussion Group – Mitel -19th November 2025 – Birmingham

    2 Mins Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    26/11/2025

    Onecom Launches Wave: A Next-Generation Cloud Phone System

    3 Mins Read
    26/11/2025

    Retention Revolution: Building a Contact Centre That Keeps Talent

    4 Mins Read
    26/11/2025

    Simply Contact Joined Contact Centre Expo, Europe’s Premier Customer Experience Conference

    2 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.