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    Home » The Brilliance of Generative AI in Customer Service
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    The Brilliance of Generative AI in Customer Service

    04/05/2023Updated:09/04/20242 Mins Read
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    Location

    The Loading Bay
    25 Luke St
    London
    EC2A 4DS

    Register Here

    The Multiplying Effect of AI on a Unified Platform 

    The power of a large language model like OpenAI’s undergoes a multiplier effect when working in collaboration with Sprinklr’s AI that is purpose-built for unstructured, customer experience (CX) data.

     The potential of generative AI works hand-in-hand with Sprinklr’s intentionally built and customisable AI models to enrich CX data and provide teams with deeper insights, better decisions and faster actions.

    Your businesses no longer have to choose between solving for efficiency and delivering legendary CX.

    Decode the Magic of Generative AI Together

    Join the conversation with OpenAI, Forrester, Sprinklr and John Lewis to uncover how you can evolve from legacy to legendary CX.

    Alongside 80+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today – all this and so much more over finger-licking bites and curated late-morning cocktails.

    AGENDA

    09:00 am – 09:30 am – Arrival, registration and tuck into breakfast
    09:30 am – 09:35 am – Welcome by Sprinklr
    09:35 am – 09:55 am – Josh Kanagy, SVP Global Service, Sprinklr
    09:55 am – 10:15 am – Eva Bojtos, Head of Social, John Lewis
    10:15 am – 10:35 am – Coffee break 
    10:35 am – 11:00 am – Panel session with Ian Jacobs, VP Research Director, Forrester
    11:00 am – 11:20 am – Adam Goldberg, Head of Azure Open AI – GTM, Open AI
    11:30 am – 12:30 pm – Networking, more breakfast and morning cocktails 
    Register Here

    Meet the brilliant minds amongst you

    Adam Goldberg
    Head of Azure OpenAI – GTM, Open AI

    Ian Jacobs
    VP, Research Director, Forrester

    Adam Quartermaine
    Geo VP, Western EMEA,
    Sales Management, Sprinklr

    Eva Bojtos
    Head of Social Media,
    John Lewis

    Josh Kanagy
    SVP, Sales – Sprinklr Service,
    Sprinklr

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