Close Menu
Contact Centre MonthlyContact Centre Monthly
    Facebook X (Twitter) Instagram
    Friday, May 8
    Facebook X (Twitter) LinkedIn
    Contact Centre MonthlyContact Centre Monthly
    • Home
    • Property
    • Career
    • News
      • Industry Appointments
    • Articles
      • Blog
      • Case Studies
      • White Papers
    • Events
      • What’s On
      • Event reviews
    • Technology
    • Contact Centre Directory
    • About CCM
      • Meet the Team
      • Advertise on CCM
      • Contribute
      • Submit an Article
    Contact Centre MonthlyContact Centre Monthly
    Home » SVL announces partnership with The Modular Analytics Company to provide our contact centre clients with a cost-effective and targeted analytics programme.
    News

    SVL announces partnership with The Modular Analytics Company to provide our contact centre clients with a cost-effective and targeted analytics programme.

    13/02/2020Updated:08/09/20212 Mins Read
    Share
    Facebook Twitter LinkedIn

    SVL is pleased to announce a formal partnership with The Modular Analytics Company, a UK company who have created a UK business around a team with over 50 years’ experience in delivering analytics-led outcomes across Retail, Financial Services, Banking, Outsourcing and Consultancy.

    The Modular Analytics Company (TMAC) simply put, help organisations deliver data-led decision-making, focusing on tangible outcomes to deliver a very satisfying return on investment.

    To SVL’s already substantial expertise in the UK and Ireland Contact Centre market, TMAC will bring a raft of modular products in the areas of Machine Learning, Text Analytics, People Analytics and ‘Next Best Action” real-time scoring.

    Jimmy Hosang – CEO – Inspire Customer Contact Partnership said,

    “We are excited to be partnering SVL. We are obsessive about accelerating value using data science and analytics and the chance to work alongside SVL, meeting current and potential clients, and help reduce people’s costs using our modular analytics

    Rohan Newton, Sales Manager at SVL, commented

    “This partnership will be of great benefit to our existing customer base and to new clients across the UK and Ireland.

    TMAC are an incredibly impressive group of enthusiastic data science experts who have a real track record of cutting through the endless maze of predictive models and generating real, speedy results.

    Share. Facebook Twitter Pinterest LinkedIn
    Previous ArticleFREE eBook: 8 ways to best incentivise and motivate your customer service team
    Next Article IPI implements AI chatbot for Northern Ireland Water

    Related Posts

    Why Luxury E-Commerce Brands Keep Getting Support Wrong and What Actually Works

    07/04/20262 Mins Read
    Read More

    Acclaim – New Voice AI Platform Launches To Rehumanise Customer Experience

    31/03/20266 Mins Read
    Read More

    8×8 Channel Leaders named CRN Channel Chiefs in EMEA and ANZ, & also earns nine Palomarr Insight Awards

    30/03/20264 Mins Read
    Read More
    Add A Comment

    Comments are closed.

    Upcoming Events

    17/03/2026

    The AI Gap in Customer Service Isn’t Technology – It’s Execution

    3 Mins Read
    10/03/2026

    The Wait is Over: UKCCF National Contact Centre Awards 2025 Officially Launch!

    2 Mins Read
    09/03/2026

    NFON shows agentic AI as an efficiency lever for modern business communication

    4 Mins Read
    About
    About

    Contact Centre Monthly™
    Trevor Butterworth
    news@contactcentremonthly.co.uk
    07932 669 299

    We're social, connect with us:

    Facebook X (Twitter) LinkedIn
    Popular Posts
    07/04/2026

    What Happens When Your AI Agent Talks to Another AI Agent?

    4 Mins Read
    07/04/2026

    Why Luxury E-Commerce Brands Keep Getting Support Wrong and What Actually Works

    2 Mins Read
    31/03/2026

    Acclaim – New Voice AI Platform Launches To Rehumanise Customer Experience

    6 Mins Read
    • Submit an Article
    • Home
    • Privacy Policy

    Copyright © 2025 Contact Centre Monthly.

    Type above and press Enter to search. Press Esc to cancel.