SVL partners with boost.ai, a Gartner-recognised leader in conversational AI, to enhance its offering for UK contact centres.
SVL Business Solutions, the UK’s longest-running contact centre solutions provider, has announced a new strategic partnership with boost.ai, a global leader in conversational AI.
This collaboration will see SVL deliver boost.ai’s advanced AI Agents to organisations across the globe, empowering them to automate high volumes of voice and digital interactions while maintaining control, security and exceptional customer experience.
With almost 60 years of experience supporting contact centres across the public and private sectors, SVL is trusted by organisations navigating complex digital transformation.
Known for its consultancy-led approach, SVL specialises in helping clients implement scalable, best-in-class technologies tailored to their operational goals. This new partnership strengthens SVL’s growing portfolio of AI and automation solutions.
Richard Abdy, Director at SVL, said: “Our clients look to SVL to help them identify the right solutions, not just the latest. Boost.ai has proven itself to be a leader in conversational AI, and we’re proud to offer its platform as part of our portfolio. We’re committed to helping our clients modernise self-service at scale, reduce costs and improve CX, while integrating seamlessly with their existing systems.
“This is more than just technology. It’s about preparing our clients for the future of customer service. Boost.ai supports clients in delivering smarter, faster interactions without compromising the trust, control and insight that today’s businesses demand.”
Boost.ai’s conversational AI platform has recently been recognised in the 2025 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, highlighting its position as a trusted and innovative leader in the space. This recognition underscores the platform’s strong performance in key areas such as AI accuracy, scalability, integration capabilities, and enterprise-readiness.
Already trusted by hundreds of organisations worldwide, boost.ai’s AI Agents handle millions of customer conversations annually with industry-leading resolution rates. Designed for enterprise performance and security, the platform is well suited for regulated industries such as financial services, insurance, government, and beyond.
Nick Smith, Strategic Partnerships Director at Boost.ai added: “We’re proud to partner with SVL, an organisation known for its long-standing relationships and deep understanding of contact centre operations. This collaboration brings our enterprise grade AI Agents to a wider UK market, helping organisations adopt AI responsibly while achieving immediate, measurable value.
“Together, we’re enabling businesses to enhance customer experience and engagement, whilst reducing operational strain. SVL’s consultative approach and commitment to innovation make them the ideal partner to drive meaningful transformation in the contact centre landscape.”
Boost.ai combines natural language understanding and generative AI into a single hybrid engine, balancing automation power with enterprise-level control. The platform enables both guided and open ended conversations, offering fast deployment and seamless integration with leading systems such as NICE CXone, Amazon Connect and Genesys.
For SVL, the addition of boost.ai strengthens its commitment to helping clients accelerate AI readiness without disruption. The two companies will also actively collaborate to raise awareness around the strategic role of AI and digital transformation in contact centres.
About SVL Business Solutions
SVL Business Solutions is a contact centre solutions provider, supporting a range of clients from
small startups to large multinationals, to Blue Light and Public Sector organisations. Established in 1967, SVL has supported teams to implement bespoke technology solutions that improve experiences and outcomes in all areas of the customer and agent journeys. Learn more at www.svlbusinesssolutions.com.
About Boost.ai
Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation.
Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the UK, including Metro Bank, Sage, Numa Group, Tour Radar, and more. Boost.ai is recognised as a Leader in Gartner’s 2025 Magic QuadrantTM for Conversational AI Platforms. Learn more at boost.ai.